Casper Martinson
Babylon,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. I've significantly contributed to creating repeat customers and improving guest satisfaction across a variety of roles. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Game Host
Puzzle Break - Room Escape Game
2023.03 - Current
- Greeted each guest in an enthusiastic and professional manner.
- Outlined rules and guidelines for each player before game play to ensure a safe and enjoyable customer experience.
- Delivered exceptional customer service, creating repeat customers and positive word-of-mouth referrals.
- Increased overall guest satisfaction by promptly addressing concerns and resolving issues.
- Elevated game experience with energetic hosting style, keeping guests engaged throughout their visit.
- Trained new team members to meet and exceed role requirements
Retail Sales Associate
Dollar Tree
2022.01 - 2023.03
- Greeted each customer in a friendly and professional manner.
- Assisted customers in locating merchandise
- Monitored sales floor and merchandise displays for presentable condition, and taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, and gift card activations.
- Stocked merchandise, clearly labeling items, and arranging in a visually appealing fashion.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Exceeded store goals and expectations collecting donations during charity drives.
- Trained new associates to ensure they met company standards.
Lead Sales Associate and Keyholder
Animal Pantry
2018.08 - 2022.01
- Greeted each customer in a friendly and professional manner.
- Assisted customers in locating merchandise and provided knowledge about the products we carry.
- Applied strong problem-solving and interpersonal skills to resolve conflicts and retain customer loyalty.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Restocked shelves, racks, and bins with latest merchandise and changed signage to promote sales and special items.
- Received merchandise from shipment into inventory and added new products to the system.
- Finalized employee hours report at the end of the work week.
- Carried out price changes both on the sales floor and in the computer system.
- Trained new associates to ensure they added to the success of the store.
Education
Bachelor of Arts - Art History
Arizona State University
Tempe, AZ12.2028
Skills
- Customer Assistance
- Friendly Customer Engagement
- Building Customer Loyalty
- Cash Handling
- POS System Operation
- Inventory and Stocking
- Problem-Solving
- Interpersonal and Written Communication
- Merchandising and Display
Timeline
Game Host
Puzzle Break - Room Escape Game
2023.03 - Current
Retail Sales Associate
Dollar Tree
2022.01 - 2023.03
Lead Sales Associate and Keyholder
Animal Pantry
2018.08 - 2022.01
Bachelor of Arts - Art History
Arizona State University
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