Summary
Overview
Work History
Education
Skills
Websites
Timeline
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CASPIANN CALAMIA

Aurora,CO

Summary

Engaging and Enthusiastic Learning & Development Leader, with 17 years of experience in successfully driving performance through collaboration and data driven decisions in a variety of different industries and settings.

Overview

16
16
years of professional experience

Work History

TRAINER, SALES ENABLEMENT

Glowforge
03.2023 - 12.2023
  • Improved employee performance by designing and implementing effective training programs
  • Develop, maintain, and execute new hire learning programs for Inside Sales and Sales Development Representatives
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
  • Established Quality Assurance program to provide ongoing coaching support for Sales team
  • Support learning for sales teams in B2C, B2B, K-12, and Higher Education spaces

SR MANAGER, DELIVERY & ENABLEMENT

Evolve
11.2019 - 11.2022
  • Led development, maintenance, and execution of learning programs for new & tenured employees in customer experience and sales roles
  • Hired and developed L&D team building from zero to a team of 12
  • Hired and developed Quality Assurance team to develop scorecards for interactions in customer experience teams
  • Measured & reported on business impact of key performance initiatives on multiple business verticals including customer experience and sales in B2B & B2C
  • Engaged key stakeholders at all levels of organization to ensure alignment on prioritization and measurable outcomes
  • Created central repository and standardization for documentation, playbooks, and SOPs for sales team

SALES TRAINER

Evolve
07.2019 - 11.2019
  • Designed and implemented training curriculum for B2B & B2C sales teams
  • Executed successful roll out of training and documentation for major value proposition change
  • Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships
  • Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members

LEAD TRAINING MANAGER

AT&T
06.2016 - 06.2019
  • Engaged internal and external stakeholders to ensure that training curriculum aligned with needs of org
  • Developed & certified vendor trainers on curriculum to ensure proper delivery
  • Collaborated with vendor managers to identify & solve for performance gaps
  • Spearheaded training plan during site launches to ensure proper execution and on target performance

TRAINING MANAGER, DELIVERY

DIRECTV
08.2007 - 06.2016
  • Led a team of 25 Training professionals in high volume delivery of training to new and existing employees to ensure proficiency in KPIs
  • Absorbed nesting program to improve performance in first 60 days of employee journey
  • Drove performance in nesting environment with new employees, performing better than the constraint by 4-5% on average
  • Managed an aggressive training calendar of ongoing new hire orientations, cross-training between call types, and initiative training to continually educate representatives on new products and services
  • Developed trainers through classroom observation, regular one on one feedback, and career planning
  • Engaged stakeholders to ensure that curriculum aligned with needs of org
  • Develop & certify vendor trainers on curriculum to ensure proper delivery
  • Collaborated with vendor managers to identify & solve for performance gaps
  • Oversaw training teams during site launches to ensure proper execution and targets for performance were met

Education

High School Diploma -

Horizon High School
Brighton, CO
06.1998

Skills

  • Training Program Development
  • Project Implementation
  • Coaching and Development
  • Employee Development

Timeline

TRAINER, SALES ENABLEMENT

Glowforge
03.2023 - 12.2023

SR MANAGER, DELIVERY & ENABLEMENT

Evolve
11.2019 - 11.2022

SALES TRAINER

Evolve
07.2019 - 11.2019

LEAD TRAINING MANAGER

AT&T
06.2016 - 06.2019

TRAINING MANAGER, DELIVERY

DIRECTV
08.2007 - 06.2016

High School Diploma -

Horizon High School

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CASPIANN CALAMIA