Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aurora DeMase

Deer Park,TX

Summary

Knowledgeable and friendly customer service associate. Ability to follow through with promises and easily adapt to changes in business needs.

Friendly and reliable with knack for creating enjoyable customer experiences. Possesses solid understanding of money handling and customer service, with skills in cash register operation and effective communication. Committed to contributing to positive team environment and ensuring customer satisfaction.

Developed strong customer service and money handling abilities in fast-paced retail environment. Skilled in effective communication and problem-solving, ensuring smooth operations and customer satisfaction. Seeking to transition into new field to leverage transferrable skills and contribute to dynamic team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concessionist

Cinemark Movie Theater
05.2025 - Current
  • Maintained quality safe handling procedures for concessions purchased.
  • Collaborated with team members to develop and execute special promotions for specific events, boosting sales and customer engagement.
  • Delivered outstanding customer service by promptly addressing questions or concerns regarding menu items, prices, or ingredients.
  • Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
  • Collaborated with team members to maintain an organized workspace and quickly address any customer concerns or issues that arose.
  • Handled cash transactions accurately, balancing cash drawers at the end of each shift without discrepancies.
  • Increased sales through upselling techniques and offering promotions on various food items and beverages.
  • Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
  • Optimized product displays for maximum visibility and accessibility to customers, promoting impulse purchases.
  • Assisted in the training of new concession staff, contributing to a cohesive team environment.
  • Maintained proper food handling procedures for health and safety compliance, resulting in zero violations during inspections.

Cashier/Customer Service

BlackSails Piercing
03.2023 - 08.2023
  • Operated cash register, handling an average of 12-50 transactions daily, and counted the money in cash drawers to ensure accuracy.
  • Communicated with customers daily, provided friendly and courteous service, and answered questions.
  • Provided a safe, comfortable, and stimulating environment for children.
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Upheld the highest standards of cleanliness and staff conduct.
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.

Education

GED -

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Guest services
  • Patience and empathy
  • Effective communication
  • Food safety regulations
  • Cash handling expertise
  • Upselling strategies
  • Conflict resolution
  • Food preparation proficiency
  • Point-of-sale system
  • English
  • Time management
  • 61 WPM typing speed

Certification

- I have my TABC/Seller-Server Certification

- I have my Food Handlers Certification.

Timeline

Concessionist

Cinemark Movie Theater
05.2025 - Current

Cashier/Customer Service

BlackSails Piercing
03.2023 - 08.2023

GED -

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