Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Cassidy Branscome

Cassidy Branscome

Franklin

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

E-Commerce Personal Shopper

Sam's Club
01.2023 - 09.2023
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
  • Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
  • Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and enhance overall job performance.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Front Desk Manager

Code Ninjas
11.2021 - 09.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to telephone, text, and in-person inquiries regarding reservations, information and guest concerns.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Created lasting relationships with guests that built loyalty.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Customer Service Specialist

Allstate Insurance Company
04.2016 - 09.2021
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Streamlined office procedures by organizing files and implementing an efficient document management system.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Education

High School Diploma -

Fred J Page High School
Franklin, TN
05.2019

Architectural Environmental Design

Columbia State Community College
Columbia, TN

Skills

  • Telephone etiquette
  • Good communication skills
  • Multitasking
  • Excellent written and oral communication
  • Computer proficient
  • Money handling abilities
  • Data entry
  • Professional telephone demeanor
  • Customer relations

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

E-Commerce Personal Shopper

Sam's Club
01.2023 - 09.2023

Front Desk Manager

Code Ninjas
11.2021 - 09.2022

Customer Service Specialist

Allstate Insurance Company
04.2016 - 09.2021

High School Diploma -

Fred J Page High School

Architectural Environmental Design

Columbia State Community College

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Cassidy Branscome