Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Cass Cosens

Boonsboro,MD

Summary

Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Demonstrated ability to enhance operational efficiency and support team objectives. Seeking opportunities to contribute to organizational success while expanding skill sets.

Overview

3
3
years of professional experience

Work History

Seasonal Keyholder and Sales Associate

Bath & Body Works
Hagerstown, MD
09.2023 - Current
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Verified the accuracy of register tills at the beginning and end of the shift as needed.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Replenished merchandise displays throughout the store as needed.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Analyzed weekly reports on sales trends, labor costs, shrinkage rates., to identify opportunities for improvement.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Part-time Associate

Journeys Shoe Store
Hagerstown, MD
07.2021 - 07.2022
  • Built and maintained relationships with peers and management to drive team success.
  • Greeted customers and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Maintained visually appealing and effective displays.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Helped customers locate items within the store using the inventory system.

Education

High School Diploma -

Barbara Ingram School For The Arts
Hagerstown, MD
05.2023

Skills

  • Attention to Detail
  • Customer service and interaction
  • Relationship building and communication
  • Drawer counting
  • Team training and development
  • Visual Merchandising
  • Product Knowledge
  • Staff Training
  • Sales floor organization
  • Team Leadership

Accomplishments

  • Graduated high school with a certification in Creative Writing.
  • Co-published and wrote, Raise Your Hand When You're Ready, a Neofuturist Playbook.
  • Co-published and wrote, Encyclopedia of Sprouting Lilies, a group encyclopedia.

References

References available upon request.

Timeline

Seasonal Keyholder and Sales Associate

Bath & Body Works
09.2023 - Current

Part-time Associate

Journeys Shoe Store
07.2021 - 07.2022

High School Diploma -

Barbara Ingram School For The Arts

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Cass Cosens