Summary
Overview
Work History
Education
Skills
Timeline
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Cass Dillon

Kokomo,MS

Summary

Proven to excel in demanding environments, I leveraged my problem-solving and customer service skills at Walt Massey Automotive to enhance service quality and efficiency. My expertise in vehicle diagnostics and preventive maintenance contributed to a significant improvement in client satisfaction and safety compliance. Adept at multitasking, I consistently delivered top-notch results, supporting team success and business growth. Productive lube tech and professional shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with 10 years of experience working with automotive tools and components. Timely with engine diagnostics and repair estimates.

Overview

6
6
years of professional experience

Work History

Travel Lube Technician

Walt Massey Automotive
04.2024 - Current
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Ensured customer trust with transparent communication about necessary services and repair costs.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
  • Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
  • Suggested additional services to customers in order to meet upsell goals.
  • Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
  • Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
  • Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
  • Supported business growth through consistent delivery of top-notch service, resulting in positive client referrals.
  • Safeguarded customer satisfaction with comprehensive knowledge of various vehicle systems and components, offering expert guidance on proper care practices.

Carpenter Laborer

Brown And Root Industries
10.2023 - 04.2024
  • Safely operated power tools like saws, drills, sanders, routers consistently throughout each project''s life cycle while minimizing waste materials generated during production processes effectively reducing overall expenses incurred during execution phase
  • Implemented proper safety procedures during all tasks, including lifting heavy objects and operating power tools, reducing the risk of injury to both self and team members.
  • Collaborated with team members to complete complex projects within tight deadlines, demonstrating excellent teamwork skills.
  • Planned and laid out work from blueprints, drawings and models.
  • Performed demolition tasks as needed, carefully removing existing structures and materials while preserving the integrity of surrounding areas.
  • Showcased problem-solving abilities by quickly identifying and addressing any construction issues, ensuring projects stayed on schedule and met quality standards.
  • Improved structural integrity by repairing or replacing damaged wooden components in residential and commercial properties.
  • Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
  • Framed, remodeled and finished wood and metal structures.
  • Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
  • Maintained tools and equipment for optimal performance, reducing downtime during projects due to malfunctioning gear.

Relief Operator

Weyerhauser
05.2021 - 10.2023
  • Performed thorough pre-start checks to ensure that machinery was ready for safe operation during scheduled shifts.
  • Maximized equipment performance through rigorous inspection routines and timely preventative maintenance tasks.
  • Enhanced safety standards by ensuring proper operating procedures were followed at all times.
  • Evaluated the performance of equipment and systems on a regular basis, making recommendations for updates or replacements as needed to maintain optimal functionality.
  • Provided backup coverage during periods of staff absence or increased workload demands, demonstrating adaptability and flexibility within the role of Relief Operator.
  • Reduced downtime for maintenance by conducting routine inspections and addressing potential issues proactively.
  • Assisted in training new relief operators, sharing valuable knowledge and best practices for efficient operations.
  • Promptly reported any incidents or anomalies that could impact production targets or compromise worker safety to appropriate authorities.
  • Supported continuous improvement initiatives by recommending changes in procedures or equipment based on data analysis and observation.
  • Contributed to a positive work environment by fostering open communication channels between operators, supervisors, and other personnel involved in the production process.

Laborer

Continental Carbonics
08.2019 - 08.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.

Fitter

Southland Steel Fabricaton
07.2018 - 08.2019
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Increased workplace safety by adhering to strict guidelines and protocols during daily operations.
  • Laid out, positioned, aligned and secured parts for welding and bolt-up.
  • Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.

Education

Associate of Arts - Automotive Technology

Southwest Community College
Summit, MS
04.2017

Skills

  • Customer Service
  • Dependable and Responsible
  • Problem-Solving
  • Fluid Checks
  • Tire Changing and Rotation
  • Oil Changes
  • Safety Checks
  • Vehicle Inspection
  • Replacing parts
  • Power Tools
  • Oil change expertise
  • Multi-point inspection
  • Battery replacements
  • Inspecting vehicles
  • Battery Installation
  • Safety Compliance
  • Customer Relations
  • Vehicle Diagnostics Abilities
  • Belt Inspection
  • Tools and Equipment Handling
  • Tire Damage Repair
  • Tire Rotations
  • Fluid Replacement Proficiency
  • Preventive Maintenance
  • Attention to Detail
  • Brake Inspection Knowledge
  • Flexible Schedule
  • Automotive Lift Operation
  • Parts Ordering
  • Workplace Safety Practices

Timeline

Travel Lube Technician

Walt Massey Automotive
04.2024 - Current

Carpenter Laborer

Brown And Root Industries
10.2023 - 04.2024

Relief Operator

Weyerhauser
05.2021 - 10.2023

Laborer

Continental Carbonics
08.2019 - 08.2020

Fitter

Southland Steel Fabricaton
07.2018 - 08.2019

Associate of Arts - Automotive Technology

Southwest Community College

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Cass Dillon