Cass Montagna

• Reported into Sr. Director, Workplace Experience & worked on a small, impactful team of 3 managers to forecast, strategize & holistically support 20 global offices & 2,000 total employees so that each space felt unique while evoking the Rapid7 culture
• Managed top-down RTO process for all 2k employees complying with international guidelines by location resulting in 73% YoY increase in office attendance
• Managed team of 6 direct reports who coordinated daily facility operations & cultural engagement for 9 respective offices (350 employees) in the US & Canada
• Provided direct on-site office management in Austin office for 125 employees including daily employee engagement at reception, informative office communications/resources, FY budget projections, PO/expense management, preventive maintenance, upkeep & repairs, landlord liaison, emergency planning, supply & snack management & office event planning
• Managed a full-time receptionist in Austin
• Project managed opening of state-of-the-art Tampa office (Jan 2023) - design elements, supply purchasing, personnel & vendor management
• Managed "hotelification" process across 20 global office spaces to ensure a consistent top-down experience at any Rapid7 location
• Remotely planned & executed office relocations in NYC & Arlington, VA in partnership with Real Estate
• Collaborated & built inter-departmental coalition across the company to secure trust Workplace team & ultimately allow Workplace Experience to be a partner to the overall business
• Utilized in-depth HR background to approach workplace-related issues through an equitable, people-focused lens to serve business objectives
• Hosted monthly remote managers meeting with 95 attendees across every department of the business with trending topics, discussions & skill-building
• Conducted international site visits for quality assessment & to build rapport across offices
• Established & maintained processes/systems that improved internal functionality of the Workplace team

• Recruited onto HEB workplace team from the Favor Delivery HR team post-company acquisition
• Project managed the opening of an 81,000 sq ft headquarters space (650 employees based)
• Managed the daily operations, repairs & preventive maintenance plans
• Managed internal programs that fostered connection between employees
• Managed the space as a free event venue for the community hosting 70+ events and 2,500 community members (non-profits, tech meetups & Austin Design Week parties)
• Managed two full time Workplace Associate
• Collaborated across the business to support employee & manager's needs in a new space & go above and beyond to provide a fun and functional office
• Worked closely with company branding & design teams to build skills in copywriting, PowerPoint formatting, designing on tools like Canva & understanding brand guidelines
• Installed an East Austin Historical Exhibit in the office which open to the public that shares & honors the rich history of the area from 1900s to present day

• Reported directly into CEO of Favor & managed 2 direct reports (HR Associate & Office Manager)
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Ensured compliance with all business laws & regulations reducing legal risks through regular policy reviews and updates at times when company was international & operating in 40 cities & 10 states
• Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning that aligned with business goals
• Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
• Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
• Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
• Streamlined HR processes for increased efficiency and reduced administrative workload.
• Improved employee retention by implementing effective onboarding and training programs.
• Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
• Administered employee benefits programs and assisted with open enrollment.
• Implemented & administrated several HRIS systems such as Workday, ADP, & Gusto
• Developed and implemented a culture-focused onboarding and orientation programs for new employees.
• Launched an internal suite of programs focused on developing entry & mid-level talent including internal job shadowing & regular weekly development workshops
• Managed all administrative aspects of HEB acquisition of Favor including payroll & benefits changes, HR system integrations & processing the retention bonus payouts upward of $15M
• Assigned to project manage the opening of Favor/HEB Digital HQ in 2019 leading to recruitment onto Workplace team

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient organizational strategies.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
• Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
• Minimized exposure to potential legal liabilities through diligent monitoring of employment law developments and policy adjustments when needed.
• Streamlined onboarding processes for improved employee retention and engagement.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Conducted new hire orientation for 175+ employees verify completion of appropriate paperwork, recording information on human resources database.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Managed the front reception desk to maintain tidiness & greet all incoming visitors
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

• Completed a year-long opportunity to serve a low-income area of Milwaukee, WI as an AmeriCorps member working daily at a middle school with small focus groups & in-class teacher assistance on a team of 8
• Received intensive training on education theory, development & other relevant skills prior to joining classrooms
• Served as a role model for Corps Members by exemplifying professionalism, commitment, and dedication to the mission of the organization throughout all aspects of work.
• Supported the literacy objective through hosting literacy events & setting up reading-focused activities
• Communicated effectively with parents or guardians of students regarding expectations, progress updates, or any potential issues that arose during the service term.
• Actively participated in organization-led initiatives aimed at improving program offerings or expanding services to additional communities in need.
• Continuously sought opportunities to enhance personal knowledge and skills in order to better serve Corps Members and contribute to program success.