Cass Ochoa
San Antonio,TX
Summary
Ambitious, career-focused job seeker, eager to obtain an entry-level position to help launch career while achieving company goals.
Overview
8
8
years of professional experience
Work History
Licensed Real Estate Agent/Apartment Locator
WTA Realty
San Antonio, TX
03.2022 - Current
- Demonstrated in-depth knowledge of community rules and regulations.
- Gathered, distributed and maintained materials for marketing plans.
- Fielded client complaints and issues about community to promote positive relations.
- Showed residential properties and explained features, value and benefits of available homes.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Maintained current and accurate CRM database of prospective customers.
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Cold called clients to obtain exclusives.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Generated lists of properties compatible with buyers' needs and financial resources.
Warehouse Associate
RK Pump & Supply
Karnes City , TX
08.2023 - 02.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
- Resolved discrepancies between physical count results and system generated reports.
- Handled hazardous materials safely following prescribed regulations.
- Communicated effectively with team members on matters related to work assignments.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Collected stock location orders and printed requests to maintain inventory control.
Detention Officer
The Geo Group
Karnes City, TX
03.2020 - 12.2022
- Transported and escorted inmates to hospitals, court and other institutions.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Conducted scheduled headcounts to verify presence of prisoners.
- Completed safety and security protocols during emergency situations.
- Implemented defensive tactics and physical restraints to maintain safety and security of Civil facility.
- Educated in basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
Quality Assurance Technician
Deep Well Energy Services
Kenedy, TX
03.2018 - 03.2020
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Validated quality performance by establishing product specifications.
- Assisted with correcting systemic problems in order to eliminate errors.
- Produced thorough reports detailing findings and proposed recommendations.
- Consulted with management and personnel to educate on QA standards.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Inspected and repaired products to meet project expectations.
- Collaborated with management to discuss effective plans for resolving major quality problems.
Water Transfer Technician
NexGen Water Solutions
Kenedy, TX
03.2017 - 03.2018
- Followed EPA and OSHA regulations to maintain safety of water and personnel.
- Recorded data, water levels, temperatures and flow rates to record daily statistics to support performance.
- Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
- Collaborated with coworkers to update safety practices and uphold effective safety behaviors.
- Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
- Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
AutoZone
Kenedy, TX
08.2016 - 03.2017
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Answered incoming telephone calls to provide store, products, and services information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Real Estate License - Real Estate
Champion School of Real Estate
San Antonio, TX03.2022
Universal EPA Certification - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
South Texas Vocational Technical Institute
San Antonio, TX07.2021
High School Diploma -
Karnes City High School
Karnes City, TX05.2014
Some College (No Degree) - Information Technology
Costal Bend College
Beeville, TXSkills
- Record Maintenance
- Decisiveness
- Practical Problem Solving
- Ethics
- Interpersonal Communication
- Detail-Oriented
- Recordkeeping
- Dedication
- Self-discipline
- Time Management
- Stress Management
- Trend Tracking
- Solution Development and Optimization
- Adaptability and Flexibility
- Data Capture and Analysis
- Attentive and Observant
- Specification Conformance
- Documentation Skills
Timeline
Warehouse Associate
RK Pump & Supply
08.2023 - 02.2024
Licensed Real Estate Agent/Apartment Locator
WTA Realty
03.2022 - Current
Detention Officer
The Geo Group
03.2020 - 12.2022
Quality Assurance Technician
Deep Well Energy Services
03.2018 - 03.2020
Water Transfer Technician
NexGen Water Solutions
03.2017 - 03.2018
Customer Service Representative
AutoZone
08.2016 - 03.2017
Real Estate License - Real Estate
Champion School of Real Estate
Universal EPA Certification - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
South Texas Vocational Technical Institute
High School Diploma -
Karnes City High School
Some College (No Degree) - Information Technology
Costal Bend College