Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cass Ochoa

San Antonio,TX

Summary

Ambitious, career-focused job seeker, eager to obtain an entry-level position to help launch career while achieving company goals.

Overview

8
8
years of professional experience

Work History

Licensed Real Estate Agent/Apartment Locator

WTA Realty
San Antonio, TX
03.2022 - Current
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Gathered, distributed and maintained materials for marketing plans.
  • Fielded client complaints and issues about community to promote positive relations.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
  • Maintained current and accurate CRM database of prospective customers.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Cold called clients to obtain exclusives.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Generated lists of properties compatible with buyers' needs and financial resources.

Warehouse Associate

RK Pump & Supply
Karnes City , TX
08.2023 - 02.2024
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Assisted in loading finished goods onto delivery vehicles as required.
  • Checked all outgoing shipments to ensure accuracy prior to dispatch.
  • Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
  • Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
  • Conducted regular maintenance checks on all warehouse equipment such as forklifts, pallet jacks.
  • Resolved discrepancies between physical count results and system generated reports.
  • Handled hazardous materials safely following prescribed regulations.
  • Communicated effectively with team members on matters related to work assignments.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Collected stock location orders and printed requests to maintain inventory control.

Detention Officer

The Geo Group
Karnes City, TX
03.2020 - 12.2022
  • Transported and escorted inmates to hospitals, court and other institutions.
  • Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Completed safety and security protocols during emergency situations.
  • Implemented defensive tactics and physical restraints to maintain safety and security of Civil facility.
  • Educated in basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
  • Conducted inmate and detention facility visual surveillance to identify and subdue unrest.

Quality Assurance Technician

Deep Well Energy Services
Kenedy, TX
03.2018 - 03.2020
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Validated quality performance by establishing product specifications.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Consulted with management and personnel to educate on QA standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Inspected and repaired products to meet project expectations.
  • Collaborated with management to discuss effective plans for resolving major quality problems.

Water Transfer Technician

NexGen Water Solutions
Kenedy, TX
03.2017 - 03.2018
  • Followed EPA and OSHA regulations to maintain safety of water and personnel.
  • Recorded data, water levels, temperatures and flow rates to record daily statistics to support performance.
  • Monitored gauges and pressure pumps throughout tasks to check safety and operational performance.
  • Collaborated with coworkers to update safety practices and uphold effective safety behaviors.
  • Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
  • Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

AutoZone
Kenedy, TX
08.2016 - 03.2017
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Real Estate License - Real Estate

Champion School of Real Estate
San Antonio, TX
03.2022

Universal EPA Certification - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

South Texas Vocational Technical Institute
San Antonio, TX
07.2021

High School Diploma -

Karnes City High School
Karnes City, TX
05.2014

Some College (No Degree) - Information Technology

Costal Bend College
Beeville, TX

Skills

  • Record Maintenance
  • Decisiveness
  • Practical Problem Solving
  • Ethics
  • Interpersonal Communication
  • Detail-Oriented
  • Recordkeeping
  • Dedication
  • Self-discipline
  • Time Management
  • Stress Management
  • Trend Tracking
  • Solution Development and Optimization
  • Adaptability and Flexibility
  • Data Capture and Analysis
  • Attentive and Observant
  • Specification Conformance
  • Documentation Skills

Timeline

Warehouse Associate

RK Pump & Supply
08.2023 - 02.2024

Licensed Real Estate Agent/Apartment Locator

WTA Realty
03.2022 - Current

Detention Officer

The Geo Group
03.2020 - 12.2022

Quality Assurance Technician

Deep Well Energy Services
03.2018 - 03.2020

Water Transfer Technician

NexGen Water Solutions
03.2017 - 03.2018

Customer Service Representative

AutoZone
08.2016 - 03.2017

Real Estate License - Real Estate

Champion School of Real Estate

Universal EPA Certification - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

South Texas Vocational Technical Institute

High School Diploma -

Karnes City High School

Some College (No Degree) - Information Technology

Costal Bend College

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Cass Ochoa