CASS ODUM
Atlanta,GA
Summary
Dynamic and solutions-oriented sales professional with a proven track record in coordinating complex integrations and managing high-volume workflows in fast-paced environments. Expertise in troubleshooting system issues, validating functionality, and ensuring seamless alignment between technical and business requirements to maintain operational efficiency. Developed a robust foundation in client support, digital systems, and multi-platform coordination through diverse roles in mortgage operations, account management, and travel logistics. Recognized for exceptional communication skills and the ability to manage multiple priorities with precision, consistently driving client engagement and satisfaction while delivering outstanding results in dynamic business settings.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Associate Account Executive
Cross Country Healthcare
- Secured healthcare staffing contracts in under 90 days, coordinating with multiple internal departments.
- Improved internal workflows and documentation processes, increasing efficiency in multi-team collaboration.
- Supported implementation of staffing solutions across Federally Qualified Health Systems.
- Assisted in developing proposals for new business opportunities, enhancing client engagement strategies.
Account Executive
Sprout Mortgage / RECOVCO (COMPANY CLOSED)
- Expanded wholesale mortgage business, managing a high-volume pipeline requiring precise system updates and coordination.
- Developed and maintained strong B2B relationships; supported broker partners through product and system troubleshooting.
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Conducted product presentations to prospective clients, showcasing mortgage solutions effectively.
Senior Due Diligence Underwriter
Sprout Mortgage / Recovco
- Promoted to Account Manager within 90 days due to strong analytical performance.
- Reviewed files for regulatory compliance and investor alignment; documented findings and coordinated resolutions.
Construction Lending Processor III
SunTrust / Truist
- Processed 25+ construction loans monthly using Encompass and AMS.
- Coordinated submissions, tracked milestones, and ensured alignment between internal teams, builders, and inspectors.
Correspondent Relationship Liaison
Angel Oak Mortgage Solutions
- Achieved 75% purchase ratio and optimized pipeline coordination.
- Strengthened partner engagement and ensured smooth system navigation and loan flow.
TPO Contractor / Transactional Underwriter
Clayton Services, AMC, Various
- Completed due-diligence reviews and underwrote 3–5 loans daily across multiple platforms and investor guidelines.
- Ensured compliance documentation accuracy and resolved submission issues.
Account Executive / Marketer
LocumTenens.com
- Top anesthesia staffing producer; earned President's Club within six months.
- Managed 100+ accounts through Salesforce, providing system support and client troubleshooting.
Account Executive
Countrywide FSB
- Ranked top five statewide with $12.9M average monthly fundings.
- Built a fully self-sourced pipeline; coordinated file flow with multiple business units.
Account Manager III
Option One / H&R Block Wholesale Lending
- Set branch funding record: 79 loans in one month.
- Ensured efficient interdepartmental coordination and documentation accuracy.
Mortgage Underwriter / National Sales Coordinator
IndyMac Bank
- Underwrote construction loans and coordinated national B2B agreements.
- Improved team productivity by optimizing workflow procedures and communication channels.
Mortgage Loan Officer
Nexis Mortgage
01.2025 - Current
- Originate, analyze, and structure credit solutions while managing end-to-end loan workflow from application to closing.
- Ensure regulatory compliance across state and federal requirements; support borrowers by translating complex guidelines into actionable steps.
- Collaborate with internal underwriting, processing, and compliance teams to resolve issues and keep files aligned with project timelines.
- Maintain detailed documentation and pipeline tracking to support reporting, audits, and workflow analysis.
- NMLS #2676128
Account Executive
Yelp
09.2023 - 09.2024
- Managed 100+ accounts in Salesforce; ensured smooth onboarding and system adoption for SMB clients.
- Conducted discovery, needs analysis, and solution validation to ensure proper integration of digital marketing products.
- Exceeded KPIs with 80+ outbound calls daily and consistent target achievement.
Travel Counselor II
American Express Travel
08.2000 - 09.2001
- Delivered high-touch, concierge-level travel support to premium card members.
- Troubleshot booking issues, system errors, and itinerary conflicts across multiple travel platforms.
- Coordinated air, hotel, and ground arrangements with an emphasis on accuracy, speed, and service excellence.
- Provided technical guidance to cardmembers navigating booking tools and digital systems.
- Center closed following 9/11 industry impact
Travel Concierge
Global Travel Partners
05.1993 - 07.2000
- Supported a family-owned agency handling all university-related travel for Alabama State University faculty, staff, and students, as well as hosts of corporate travel clients.
- Coordinated end-to-end travel logistics: airfare, lodging, car rentals, group travel, and special-request accommodations.
- Managed high-level itineraries for VIP members of university leadership.
- Ensured accuracy across booking systems; handled issue resolution with airlines, hotels, and vendors.
- Developed documentation methods for event coordination and trip organization.
- GDS-style systems (Amadeus/Sabre/Worldspan equivalents): Experience with PNR structure, ticketing rules, fare construction, itinerary validation, and travel servicing processes.
Education
Sr College Level - Political Science/Public Administration
Alabama State University
Montgomery, ALSkills
- Salesforce CRM proficiency; Travel-related Software Proficiency: mastery of Mortgage industry software; Microsoft Suite, cloud platforms, collaboration tools
- Technical Support & Integration: troubleshooting, validation, issue triage, workflow documentation, cross-functional alignment
- Knowledge of fare construction and itinerary validation
- Data & Analysis: credit analysis, income review, system testing, compliance review
- Agile/Project Support: cross-team coordination, task tracking, backlog management
- Additional: API familiarity (JSON/XML concepts), vendor coordination, NDC-adjacent experience through travel operations
- Strong background in triaging system issues, documentation, and validating functionality
- Strong alignment with Delta values: care, integrity, resilience, teamwork, service excellence
Certification
- Federal SAFE Pre-Licensure Education Certificate – OnCourse Learning, Jan 2025
- Principles of Mortgage Banking – Capstone Institute of Mortgage Finance
- Licensed Paralegal – State of Alabama
Timeline
Mortgage Loan Officer
Nexis Mortgage
01.2025 - Current
Account Executive
Yelp
09.2023 - 09.2024
Travel Counselor II
American Express Travel
08.2000 - 09.2001
Travel Concierge
Global Travel Partners
05.1993 - 07.2000
Senior Due Diligence Underwriter
Sprout Mortgage / Recovco
Construction Lending Processor III
SunTrust / Truist
Correspondent Relationship Liaison
Angel Oak Mortgage Solutions
TPO Contractor / Transactional Underwriter
Clayton Services, AMC, Various
Account Executive / Marketer
LocumTenens.com
Account Executive
Countrywide FSB
Account Manager III
Option One / H&R Block Wholesale Lending
Mortgage Underwriter / National Sales Coordinator
IndyMac Bank
Associate Account Executive
Cross Country Healthcare
Account Executive
Sprout Mortgage / RECOVCO (COMPANY CLOSED)
Sr College Level - Political Science/Public Administration
Alabama State University