Cass Smith
Bartender/Server
San Diego,CA
Summary
Enthusiastic and reliable Bartender/Server that takes pride in creating memorable dining experiences for restaurant and bar customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
26
26
years of professional experience
Work History
Bartender/Server
Fiddlers Green
05.2017 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Coast Catering by Barry Layne
10.2015 - 04.2017
- Responsible for ensuring a memorable event experience as bartender or as part of the service team working private events from 5 to 400 guests
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Bassmnt
04.2013 - 10.2015
- Night Club venue that also catered to banquet events
- Very high volume club with sales exceeding 5K at times
- Responsible for recording monthly inventory and maintaining a low pour cost
- Trained new bar staff on P.O.S transactions,sales report, bank drops and proper bar management
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender Shift Manager
Urban Solace North Park
08.2007 - 11.2013
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Developed and prepared seasonal craft cocktail recipes.
- Maintained a following of repeat customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Viscuso Entertainment Group
08.2006 - 04.2013
- Crudo, Decos, Belo
- Served high customer volumes during special events, nights, and weekends.
- Managed inventory and liquor costs and oversaw high volume sales
- Obtained cash bank and stocked service bar to prepare for operation.
Security Guard,Bar Back, Bartender
The Bitter End
04.1997 - 08.2006
- Promoted from Security to Bar Back and eventually to Bartender in multi-room, three-story martini bar and nightclub catering to varied San Diego clientele, maintained flow of an upscale, high-volume night club with constant rotation.
- Trained in 28 specialty martinis, and fifteen additional specialty cocktails.
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Education
General Studies
Marymount California University
Rancho Palos Verdes, CASkills
- High-Volume Dining
- Special Dietary Requirements
- Wine, Food and Beverage Pairings
- Specials Promotion
- Menu Item Recommendations
- Classic Cocktails
- Custom Drink Preparation
Timeline
Bartender/Server
Fiddlers Green
05.2017 - 05.2023
Bartender/Server
Coast Catering by Barry Layne
10.2015 - 04.2017
Bartender
Bassmnt
04.2013 - 10.2015
Bartender Shift Manager
Urban Solace North Park
08.2007 - 11.2013
Bartender
Viscuso Entertainment Group
08.2006 - 04.2013
Security Guard,Bar Back, Bartender
The Bitter End
04.1997 - 08.2006
General Studies
Marymount California University
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