Cass Suczeck
Summary
Seasoned professional with 10+ years of experience in diagnostics, customer interactions, and delivering technical solutions. Expertise in diagnostic software assessment and technical support, enhancing performance and customer satisfaction. Seeking to leverage technical acumen as a Remote Diagnostic Technician.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Co Director
The Onero Institute
12.2022 - Current
- Facilitate the onboarding of new program fellows, improving team collaboration and contributing to a 20% rise in project output
- Implement streamlined workflow processes for article reviews, ensuring rapid feedback within 3 days and maintaining a 100% content approval rate
- Guide research initiatives focused on Latin America and the Caribbean, delivering analyses that enhance team expertise and increase content quality by 40%.
Technical Support Specialist
TEXA USA Inc.
09.2022 - 05.2024
- Conducted comprehensive assessments of diagnostic software, resulting in a 30% enhancement in performance and a 25% improvement in diagnostic capabilities
- Delivered key insights that positively impacted 10 engineering projects, driving advancements in software functionality and tool efficiency
- Offered proficient technical support through various channels, significantly increasing troubleshooting efficiency and elevating customer satisfaction by 40%.
Automotive Technician
ACJ Auto Repair
08.2019 - 08.2022
- Diagnosed and resolved intricate engine and electrical malfunctions, contributing to a notable 25% boost in workshop revenue within a six-month period
- Fostered customer retention by delivering precise service estimates and prompt repairs, achieving an impressive 85% client return rate
- Streamlined the parts procurement and installation workflow, achieving a 20% improvement in service turnaround times
- Executed environmental waste management procedures with diligence, ensuring full compliance with regulatory standards.
Third Sergeant
Brazilian Army
04.2015 - 12.2019
- Streamlined inventory management for vehicle parts and lubricants, achieving a 20% cost reduction and reducing equipment downtime by 30%
- Developed and implemented a technical training program that increased maintenance team efficiency by 40% in vehicle repair and maintenance tasks
- Managed a mixed fleet of transportation assets, ensuring consistent 100% operational readiness for various vehicle types, including trucks, passenger vehicles, and armored tanks.
Education
Bachelor Of Applied Science - Biomedical Sciences
Unibrasil
Curitiba, BrazilAssociate's degree - Automobile/Automotive Mechanics Technology/Technician
Escola De Sargentos de Logística
Rio De Janeiro, Brazil12.2016
Skills
- Writing
- Team Supervision
- Customer Support
- Program Development
- Multilingual
- Leadership
- Customer Satisfaction
- Assessment
- Feedback Analysis
- Publication Editing
- Proofreading
- Communication
- Training and Development
- Technical Support
- Editing
- Problem-solving
- Customer Service
- Automotive Repair
- Microsoft Office
- Multitasking
Certification
Company deployment, Brazilian Army
Timeline
Program Co Director
The Onero Institute
12.2022 - Current
Technical Support Specialist
TEXA USA Inc.
09.2022 - 05.2024
Automotive Technician
ACJ Auto Repair
08.2019 - 08.2022
Third Sergeant
Brazilian Army
04.2015 - 12.2019
Bachelor Of Applied Science - Biomedical Sciences
Unibrasil
Associate's degree - Automobile/Automotive Mechanics Technology/Technician
Escola De Sargentos de Logística
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