Cassie Tanzey
Louisville,KY
Summary
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Buyer
Tresco Lighting
12.2023 - Current
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Analyzed current vendors and over 1000 products to stay abreast of market trends and evaluate new suppliers.
- Managed over 50 vendors and suppliers both domestic and international.
- Developed and improved account relationships.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Managed and maintained purchase orders and invoices.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
Account Manager
Tresco Lighting
11.2022 - 11.2023
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Worked with customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Answered 20-50 calls and emails daily from homeowners, distributors, and tradesman offing information on our product, technical assistance, and general information.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Customer Service
Rev-A-Shelf
10.2019 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shipping Department
Rev-A-Shelf
10.2018 - Current
- Reviewed paperwork to determine priorities.
- Maintained accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to computer system.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Company Owner
Cleaning By Cassie
05.2010 - 11.2015
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Created vision and mission for company and kept employees focused on achieving both.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Education
Some College (No Degree) -
Owensboro Community And Technical College
Owensboro, KYHigh School Diploma -
Moore High School
Louisville, KYSkills
- Sales Force
- Epicore
- EDI
- OEM account management
- Excel and other Microsoft Office programs
- Problem Solving
- Teamwork
- Cost controls
- Continuous process improvements
- Purchasing strategies
- Manufacturing Forecasting support
- Customer service
- Supplier sourcing
- Verbal and written communication
- Supplier relationship management
- Inventory monitoring
- Relationship building
- Materials sourcing
- Multi-tasking strength
- Resourcefulness
- Quality assurance
- Pricing
Timeline
Buyer
Tresco Lighting
12.2023 - Current
Account Manager
Tresco Lighting
11.2022 - 11.2023
Customer Service
Rev-A-Shelf
10.2019 - 11.2022
Shipping Department
Rev-A-Shelf
10.2018 - Current
Company Owner
Cleaning By Cassie
05.2010 - 11.2015
Some College (No Degree) -
Owensboro Community And Technical College
High School Diploma -
Moore High School
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