CASSADEE HIBBS
Lake Worth,FL
Summary
Dedicated and compassionate Lead Sales Consultant/Patient Care Coordinator with experience in managing patient care, ensuring exceptional service delivery, and fostering strong patient-provider relationships. Proven expertise in coordinating care plans, scheduling appointments, managing and successfully closing leads. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to contributing to the success of the company while enhancing patient care and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Lead Sales Consultant/Patient Care Coordinator
Bespoke Aesthetics
05.2024 - Current
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Managed over 200 calls a day while closing more than 85%.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Delivered excellent patient experiences and direct care.
- Received over 100+ 5 star reviews highlighting superior customer service and attention to detail values.
Manager of Operations/Lead Server
Lionfish Modern Coastal Cuisine
09.2020 - 05.2024
- Carefully interviewed, selected, trained, and supervised staff
- Highest sales in restaurant company history with proven record of 4 years.
- Proactively recommended additional items such as appetizers, drinks, desserts, and wine pairings to enhance the guest experience and increase sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Server Team Lead/Event Sales
Hampton Social
01.2023 - 10.2023
- Oversaw daily operations of 58 person service team, delegated tasks, and trained new staff
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals by 60%, and walk-in business
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Contacted customers and prospects to generate new business to achieve company growth goals.
Sales Consultant Manager
Carolina Ale House- LM Hospitality
06.2016 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expand sales opportunities by 50%.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Data Entry Representative - Paid Intern
Scott Sternberg Law Associates
01.2014 - 09.2016
- Maintained up-to-date records on all customer accounts
- Developed efficient methods for entering large volumes of information quickly and accurately
- Assisted team members in understanding complex databases and providing guidance on effective usage
- Managed approximately 100 incoming calls, emails and faxes per day from customers.
- Analyzed current data records to provide detailed reports.
Certified Nursing Assistant - Student
NuVista Living at Wellington Green
01.2014 - 02.2016
- Followed infection control and safety policies and guidelines to maintain health and safety
- Demonstrated strong interpersonal skills through positive interactions with patients and coworkers
- Assisted in the implementation of individualized treatment plans for each patient, ensuring that all necessary steps were taken to maintain quality of care
- Supported needs of 120+ residents under long-term care.
Education
Bachelor of Science - Health Sciences
Florida Atlantic University
Boca Raton, Florida08.2021
Associate of Arts - Health Sciences
Palm Beach State College
Lake Worth, Florida08.2018
Skills
- Customer Retention
- Problem-solving skills
- Exceptional Customer Service
- Strategy Development
- Administrative supervision
- Organizational skills
Accomplishments
- Raised profits by 70%.
- Oversaw more than 130 patients each month under a physician.
- Created different memberships to increase recurring revenue for the practice.
- Achieved new patient consultations through effectively creating newsletter promotions.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
References available upon request
Timeline
Lead Sales Consultant/Patient Care Coordinator
Bespoke Aesthetics
05.2024 - Current
Server Team Lead/Event Sales
Hampton Social
01.2023 - 10.2023
Manager of Operations/Lead Server
Lionfish Modern Coastal Cuisine
09.2020 - 05.2024
Sales Consultant Manager
Carolina Ale House- LM Hospitality
06.2016 - 05.2020
Data Entry Representative - Paid Intern
Scott Sternberg Law Associates
01.2014 - 09.2016
Certified Nursing Assistant - Student
NuVista Living at Wellington Green
01.2014 - 02.2016
Bachelor of Science - Health Sciences
Florida Atlantic University
Associate of Arts - Health Sciences
Palm Beach State College
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