Summary
Overview
Work History
Education
Skills
Timeline
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Cassady Ashley

Lompoc,CA

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic Control Monitor at RGNEXT with a proven track record in mission-critical launch support and real-time operations management. Skilled in document control and effective communication, I excel at troubleshooting and ensuring system stability. Recognized for enhancing operational efficiency and maintaining compliance while fostering collaborative relationships across teams.

Overview

17
17
years of professional experience

Work History

Control Monitor

RGNEXT
09.2023 - Current
  • Coordinate and manage all Infrastructure and Data Management System events
  • Provide real-time monitoring of Mission Operations Control Center activities, proactively identifying and resolving system classifications, operational changes, and scheduling issues
  • Serve as primary point of contact for Infrastructure users, coordinating support across multiple teams across the range
  • Provide mission critical launch support including Vision reporting, real-time updates, and anomaly procedure management
  • Maintain and control all launch documentation, ensuring accuracy, compliance, and streamlined access to critical information.
  • Troubleshoot system issues, implementing effective solutions and collaborating with relevant personnel for rapid resolution
  • Maintain system monitoring tools, proactively identifying potential issues and ensuring system stability
  • Proactively monitor and communicate daily operations including updates on ongoing project operations and their potential impact on Infrastructure operations, ensuring team awareness
  • Maintain secret security clearance


Patient Service Associate- Lead

Dignity Health
08.2008 - 09.2023
  • Managed patient scheduling and appointment coordination to enhance operational efficiency.
  • Facilitated communication between patients and healthcare providers, ensuring timely responses to inquiries.
  • Streamlined patient registration processes, improving accuracy and reducing wait times for services.
  • Trained new staff on patient service protocols and electronic health record systems for optimal performance.
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
  • Contributed to a positive work environment by effectively collaborating with medical staff and other departments.

Education

High School Diploma -

Lompc High School
Lompoc, CA

Skills

  • Excellent oral and written communication skills, with attention to detail
  • Ability to interact and maintain a professional working relationship with coworkers, management, and other base personnel
  • Manage document control processes, launch documentation, logs, operational records, and communicate on multiple phone lines and comm channels with expertise
  • Effective team contributor and able to work independently while communicating and coordinating daily work operations with coworkers and base personnel
  • Provide comprehensive launch support while adhering to responsibilities and compliance with launch specifications
  • Exceptional implementation of security measures, remaining current on evolving requirements and procedures while maintaining accurate personnel awareness
  • Self-motivated with the ability to multitask and complete each task in a timely fashion
  • Proficient in Windows desktop, Word, Outlook, and Teams

Timeline

Control Monitor

RGNEXT
09.2023 - Current

Patient Service Associate- Lead

Dignity Health
08.2008 - 09.2023

High School Diploma -

Lompc High School

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Cassady Ashley