Cassaka HOLLINGSWORTH

• Coordinates daily activities within the distribution center
• Supervises staff and directs work as they execute activities related to order fulfillment, order
management, inventory management, stocking, material handling, equipment usage, and related
needs
• Prepares work schedules and reacts quickly and effectively regarding unexpected labor needs
• Manages labor hours and payroll in electronic timekeeping system and Monthly billing and invoicing to customer
• Interviews and trains prospective and new team members
• Supervises business support staff development including appraising performance, rewarding
employees; addressing complaints and resolving problems
• Ensures team understands and works toward performance goals
• Recommends process improvements within the warehouse or distribution center
• Reviews records for accuracy of information and compliance with established procedures, and to
determine adequacy of stock levels
• Ensures compliance to all company and customer policies and procedures including safety
• Schedules work for special and periodic inventories
• Traces history of items to determine reasons for discrepancies between inventory and stock control
records and recommends remedial actions to resolve discrepancies
• Assigns duties and examines work for exactness, neatness, and conformance to policies and ISO9002
procedures
• Studies and standardizes procedures to improve efficiency of team.

• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Collaborated with other departments to coordinate workflow processes between teams.
• Implemented cost-cutting measures without compromising quality of services offered.
• Analyzed financial data related to departmental budgeting activities on a regular basis.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Managed financial budgets, reporting, and forecasting activities.
• Streamlined operations through continuous process improvement initiatives.
• Displayed strong telephone etiquette, effectively handling difficult calls.;

• Tracks hours in account to provide feedback on manpower needed to run the account
• Directs team of employees for one or more accounts in warehouse under guidance of Operations
Supervisor and/or Operations Manager
• Collaborates with CSR and Operations Supervisor to determine shipping schedules, labor
requirements for rework projects, and cycle counts
• Pulls and prepares product for shipment, ensuring the exact number and type of product is loaded
• Performs picking duties in an efficient manner that meets both customer and company standards
• Ships, receives, loads, unloads, moves, stacks and stages products and materials using a fork lift,
clamp truck, electric or manual pallet jack, or other power equipment while operating the equipment
in a safe and efficient manner following defined work methods and procedures
• Trains Operators and completes necessary paperwork
• Determines work procedures, prepares work schedules, and expedites workflow
• Maintains the equipment in a neat, clean and orderly fashion and reports service requests as needed
• Participates in rework and repack of product as needed or requested by customer
• Assists in maintaining the security of the warehouses by conducting operations in a manner which
promotes safety of employees and security of customer's products
• Assists in performing physical inventories and proper stock rotation
• Performs double checking and cycle counts according or ISO 9002 procedures
• Performs supervisor responsibilities in a limited Trainee function to include reviewing and updating
Unitime payroll, opening and closing buildings, and financial reporting/tracking

• Worked alongside senior team members to learn related job tasks and roles.
• Attended training sessions and meetings to learn new information and develop personal skills.
• Shadowed managers and senior employees to gain experience, noting down observations.
• Typed, edited and proofread documents and correspondence.
• Provided support to existing staff on various tasks and duties.

• Tracks employee hours in account to provide feedback
• Directs team of employees for one or more accounts in warehouse
• Coordinates with CSR and Operations Supervisor to determine shipping schedules, labor requirements
for rework projects, and cycle counts
• Unloads and moves inbound freight product to storage locations safely and efficiently
• Pulls and prepares product for shipment, ensuring the exact number and type of product is loaded
• Performs picking duties in an efficient manner that meets both customer and company standards
• Efficiently moves and loads product from staging and/or storage areas into trailers
• Ships, receives, loads, unloads, moves, stacks and stages products and materials using a fork lift,
clamp truck, electric or manual pallet jack, or other power equipment
• Operates equipment in a safe and efficient manner following defined work methods and procedures
• Assists supervisory personnel in overseeing activities in one or more accounts
• Assists in training Operators
• Maintains the equipment in a neat, clean and orderly fashion
• Participates in rework and repack of product as needed or requested by customer
• Assists in maintaining the security of the warehouses by conducting operations in a manner which
promotes safety of employees and security of customer's products
• Assists in performing physical inventories and proper stock rotation
• Performs double checking and cycle counts according to ISO 9001 procedures
• Informs supervisor of any unsafe or hazardous working conditions

• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to
designated departments for investigation
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product
availability
• Generates all related paperwork and necessary information required for customer work orders,
checks all orders for special requests, and posts inventory records
• Coordinates special, last minute shipping requests with the transportation departments, expediting
orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise,
including shipping and tracing information
• Assures proper invoicing of accounts by verifying computer generated invoices
• Maintains a good working relationship with account; prepares any report concerning customer services activities and performs other customer
service and company related duties as necessary
• Notifies management of all requested changes from the customer regarding shipping, handling, or
administrative characteristicscustomers by responding to all inquiries and complaints
concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer in administration of accounts and between
the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files
• Performs clerical work as required including answering phone calls, operating various office machines
and computers, corresponding with customers and greeting customers and visitors in the office
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer
service and company related duties as necessary
• Notifies management of all requested changes from the customer regarding shipping, handling, or
administrative characteristics
• Works with management regarding product routing for customers