Cassalee Lanning
Warren,OH
Summary
Known for maintaining composure in high-pressure situations and delivering exceptional service, enhancing customer satisfaction through active listening and effective problem-solving. Received recognition for being emotional intelligent and having empathy in a team setting, always aiming towards having a compassionate approach in both professional and personal interactions.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Badurik’s Butcher Block
08.2024 - 03.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Partook in waiting on customer, filling out orders, answering phone calls and wrapping meat packages.
Team Member
Taco Bell Restaurant
01.2023 - 07.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Prepared food.
- Operated drive thru, trained other new team members, maintained stocked on supplies.
Education
Diploma -
Mineral Ridge High School
Mineral Ridge, OHSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Product knowledge
- Customer focus
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Basic math
- Point-of-sale system
- Problem-solving
- Team collaboration
- Active listening
- Creative thinking
- Work ethic
Timeline
Customer Service Cashier
Badurik’s Butcher Block
08.2024 - 03.2025
Team Member
Taco Bell Restaurant
01.2023 - 07.2024
Diploma -
Mineral Ridge High School
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