Cynthia P. Torres
San Antonio,TX
Summary
Experienced Center Manager with a background in overseeing daily operations, managing staff, and ensuring optimal customer service. Strengths include strategic planning, team leadership and organizational skills. Demonstrated success in improving operational efficiency and implementing innovative strategies for business growth.
Overview
17
17
years of professional experience
Work History
Center Manager
Nova Medical Centers
San Antonio, TX
07.2024 - Current
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control, and customer service.
- Ensured compliance with company policies and procedures, as well as local regulations, regarding safety, health, security, and labor laws.
- Guided team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Recruited new employees by conducting interviews and orientations for new hires.
- Assisted clients in completing applications for health insurance coverage such as Medicaid and Medicare or private insurance.
- Guided response strategies for critical incidents.
- Conducted post-incident reviews to assess the effectiveness of incident management processes.
- Managed the lifecycle of all service requests from initial submission through closure.
Center Manager
Grifols
San Antonio, USA
10.2021 - 05.2023
- Maintain thorough familiarity with the compliance of all State and Federal regulations, FDA-approved Standard Operating Procedures, OSHA, CLIA, and cGMP.
- Assist with preparations for all external audits.
- Plan and coordinate the daily operation of the center.
- Prepare time schedules for adequate staffing.
- Review documents for accuracy and concisely perform documentation.
- Monitor staff for compliance and accuracy in processing donors.
- Create an appropriate organizational environment and value systems that stimulate the morale and productivity of the workforce and its leadership.
- Responsible for all personnel functions, including hiring, assignment, and direction of work, development and training, disciplinary actions, termination, and maintaining all personnel records.
- Ensure a safe, healthy work environment and endeavor to keep associate morale at a high level.
- Build rapport with donors to ensure overall customer satisfaction with the center and to support long-term donations.
- Assist in the training of new employees and retraining of current employees.
- Correspond with all testing laboratories regarding test results.
- Responsible for handling all positive test results according to written procedure.
- Responsible for the accuracy of inventory controls.
- Maintain adequate supplies for all tasks at the center.
- Assume regional management oversight and mentoring duties for select facilities/projects, or in ROM's absence.
- Developed, implemented, and managed the center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored staff performance against those standards.
Center Manager
GCAM Plasma
San Antonio, USA
12.2016 - 09.2021
- Maintain thorough familiarity with the compliance of all State and Federal regulations, FDA approved Standard Operating Procedures, OSHA, CLIA, and cGMP
- Plan and coordinate daily operation of the center
- Prepare time schedules for adequate staffing
- Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership
- Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
Assistant Manager
GCAM Plasma
San Antonio, USA
09.2015 - 12.2016
- Plan and coordinate daily operation of the center
- Prepare time schedules for adequate staffing
- Review documents for accuracy and performs documentation in a concise manner
- Monitor staff for compliance and accuracy in processing donors
- Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership
- Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
- Ensure a safe, healthy work environment and endeavor to keep associate morale at a high level
- Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donations
Operation Supervisor
Grifols Talecris
El Paso, USA
07.2010 - 09.2015
- Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow
- Creates appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership
- Monitors and evaluates operations
- Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements
- Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records
- Ensure that accurate and thorough documentation of necessary records are performed
- Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
Administrative Assistant
Grifols Talecris
El Paso, USA
12.2007 - 07.2010
- Cost control to implement in every part of the operation
- Answering calls to provide a great customer service
- Keep minutes of meetings to review on cost, safety, performance, OS&D
- Organizing of Quality, Training, and Management offices with closing out of quarterly and end of year documentation
Education
Associate Degree - Business Management
Anamarc College
El Paso, TX10.2012
Skills
- Regulatory standards
- Operations Oversight
- Data analysis
- Financial reporting
- Team Collaboration Across Departments
- Proficient in Microsoft, Adobe, Java, and Excel
- Oral and written communications
- KPI tracking
- Quality Assurance
- Customer Service Management
- Clinical Decision Making
- Medical record-keeping
- Client Engagement
- De-Escalation Techniques
- Customer Account Management
- Database Management
References
Available upon request
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Center Manager
Nova Medical Centers
07.2024 - Current
Center Manager
Grifols
10.2021 - 05.2023
Center Manager
GCAM Plasma
12.2016 - 09.2021
Assistant Manager
GCAM Plasma
09.2015 - 12.2016
Operation Supervisor
Grifols Talecris
07.2010 - 09.2015
Administrative Assistant
Grifols Talecris
12.2007 - 07.2010
Associate Degree - Business Management
Anamarc College
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