Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
AccountManager

Cassandra Akpik

Office Specialist
Barrow,AK

Summary

Dedicated North Slope Borough professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Specialist

North Slope Borough
06.2022 - Current
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Handled incoming business and client requests for information.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Assisted team members with administrative requirements by expertly using diverse office software.

Home Maker

Native Village Of Barrow
12.2021 - 12.2021
  • Completed dusting, washing dishes, laundry and vacuuming for patients.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

Cashier

Stuaqpak
09.2021 - 12.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Office Specialist

North Slope Borugh
02.2019 - 06.2021
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

Customer Service Representative

Holiday Gas Station Stores
04.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided ongoing guest service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service managers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Communicated professionally with colleagues, freelancers and clients.

Office Specialist

North Slope Borough
02.2020 - 09.2020
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.

Cashier

Alaska Commerial
02.2018 - 12.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

Associate of Applied Science - MCA

Charter College
Anchorage
05.2021

High School Diploma -

Kitta Learn Community
Barrow
05.2018

Skills

  • Microsoft PowerPoint
  • Business Correspondence
  • Oracle JD Edwards EnterpriseOne
  • Microsoft Outlook
  • Adobe Systems Adobe InDesign
  • Microsoft Windows
  • Database Uploading
  • Google Docs
  • Microsoft Access
  • Microsoft SharePoint
  • Microsoft Excel
  • Workflow Processes
  • Active Listening
  • Administrative Duties
  • Departmental Support
  • Information Processing
  • Office Supplies and Inventory
  • Customer Inquiries
  • Customer Service
  • Memo Preparation
  • Process Payments
  • Bookkeeping Software
  • Employee Timesheet Processing
  • Information Updates
  • Payroll Computation
  • Human Resources Department Processes
  • File Documents
  • Record Sorting and Filing
  • Microsoft Exchange
  • Facebook
  • Document Typing and Formatting
  • Schedule Preparation
  • Travel Accommodations
  • Data Verification
  • Permit Processing
  • Inventory Records

Accomplishments

  • Completed payroll for staff of 45 direct reports.

Certification

  • CPR & First Aid Training - 06/2020-06/2023

Timeline

Office Specialist

North Slope Borough
06.2022 - Current

Home Maker

Native Village Of Barrow
12.2021 - 12.2021

Cashier

Stuaqpak
09.2021 - 12.2021

Customer Service Representative

Holiday Gas Station Stores
04.2020 - 12.2020

Office Specialist

North Slope Borough
02.2020 - 09.2020

Office Specialist

North Slope Borugh
02.2019 - 06.2021

Cashier

Alaska Commerial
02.2018 - 12.2019

Associate of Applied Science - MCA

Charter College

High School Diploma -

Kitta Learn Community

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Cassandra AkpikOffice Specialist