Cassandra Alexander
Battle Creek,Michigan
Summary
An organized and dependable candidate with a successful ability to handle multiple projects simultaneously with a high degree of accuracy. Always willing to take on added responsibilities to meet team goals. Seeking and wanting to maintain a full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A detail-oriented team player with strong organizational skills. Passionate about not only promoting lasting customer satisfaction, but also delivering quality service and unparalleled support.
Overview
9
9
years of professional experience
Work History
Supervisor
Answer United
04.2021 - Current
- Accurately documented calls and caller information in Infinity software and made updates to data as needed
- Assessed customer account information to determine current issues and potential solutions
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Completed connections between callers, departments and professionals
- Answered up to 300 calls per day in fast-paced environment, transferring callers to appropriate personnel
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Evaluated performance against goals and implemented appropriate development plans.
Server
Logan's Roadhouse
07.2020 - 02.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables
- Provided exceptional service to high volume of daily customers
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Cleared table and bussed dishes to allow for quick setups
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Bussed and reset tables to keep dining room and work areas clean
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Cultivated warm relationships with regular customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server
Evergreen Diner
02.2015 - 12.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Medical Assistant -
Ross Medical Education Center
Kalamazoo08.2022
GED -
Old Dominion Job Corps
Monroe , VA10.2012
Skills
- Microsoft 365 applications
- Time Management
- Customer service
- Computer literacy
- Food service
- System Documentation
- Sales Expertise
- Inbound Phone Call Management
- Google Docs
- Time Management
- Customer service
- Computer literacy
- Food service
- System Documentation
- Cash Handling
- Sales Expertise
- Inbound Phone Call Management
- Google Docs
- Time Management
- Customer service
- Computer literacy
- Food service
- System Documentation
- Cash Handling
- Sales Expertise
- Inbound Phone Call Management
- Google Docs
Timeline
Supervisor
Answer United
04.2021 - Current
Server
Logan's Roadhouse
07.2020 - 02.2021
Server
Evergreen Diner
02.2015 - 12.2018
Medical Assistant -
Ross Medical Education Center
GED -
Old Dominion Job Corps
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