Cassandra Amaya
Summary
Dynamic customer service professional with a proven track record at Canteen Vending, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction through effective problem-solving and efficient order processing. Adept at training staff and maintaining accurate records, driving service improvements and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Canteen Vending
08.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Processed orders efficiently using company-specific software for accurate inventory management.
- Trained new staff on best practices for customer interaction and service protocols.
Customer Service Representative
Ruben Velasquez Construction
05.2021 - Current
- Managed multiple customer requests simultaneously, ensuring timely responses and resolutions.
- Assisted in identifying service improvement opportunities based on customer feedback trends.
- Maintained detailed records of customer interactions to support future service enhancements.
- Demonstrated adaptability by quickly learning new systems and processes in a fast-paced environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Albertsons
10.2020 - 07.2021
- Processed customer transactions with accuracy and efficiency using POS systems.
- Assisted customers in locating products, enhancing overall shopping experience.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Trained new cashiers on company policies and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Taco Cabana
05.2019 - 07.2020
- Trained new cashiers on procedures and best practices for customer service excellence.
Customer Service Representative
Rodriguez Cornice & Contracting
06.2019 - 06.2020
Customer Service Representative
Wendy Krispin Catering
04.2017 - 05.2019
Education
High School Diploma -
Lakeview Centennial High School
Garland, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Spanish
Timeline
Customer Service Representative
Canteen Vending
08.2025 - Current
Customer Service Representative
Ruben Velasquez Construction
05.2021 - Current
Cashier
Albertsons
10.2020 - 07.2021
Customer Service Representative
Rodriguez Cornice & Contracting
06.2019 - 06.2020
Customer Service Cashier
Taco Cabana
05.2019 - 07.2020
Customer Service Representative
Wendy Krispin Catering
04.2017 - 05.2019
High School Diploma -
Lakeview Centennial High School