Cassandra Amaya

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Processed orders efficiently using company-specific software for accurate inventory management.
• Trained new staff on best practices for customer interaction and service protocols.

• Operated sorting machinery to efficiently categorize packages for distribution

Collaborated with team to optimize sorting processes and improve workflow efficiency

• Conducted quality checks on sorted items to ensure compliance with company standards

• Processed customer transactions with accuracy and efficiency using POS systems.
• Assisted customers in locating products, enhancing overall shopping experience.
• Managed cash register operations, ensuring balanced drawers at shift end.
• Trained new cashiers on company policies and customer service protocols.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Led production team to achieve operational efficiency and maintain quality standards.
• Trained new employees on safety protocols and machine operation procedures.
• Monitored production metrics to identify areas for improvement and implement solutions.
• Coordinated workflow schedules to optimize resource allocation and minimize downtime.

• Trained new cashiers on procedures and best practices for customer service excellence.