Cassandra Anderson
Summary
Dedicated and compassionate professional with a Bachelor of Science in Speech and Hearing Sciences from Arizona State University, offering extensive experience in dental assisting, customer care, pharmacy technology, and childcare. Passionate about the dental field and eager to pursue a lifelong career in dentistry, driven by a deep love for the profession. Demonstrates exceptional communication skills with customers, healthcare providers, and insurance providers. Proficient in linguistics, and adept at creating inclusive environments for individuals from diverse backgrounds. Proven ability to manage multiple responsibilities simultaneously, providing high-quality patient care and support. Committed to continuous learning and professional development, with a strong understanding of dental vocabulary, software, and procedures. Well-organized professional equipped with varied experiences in administrative roles.
Overview
6
6
years of professional experience
Work History
Childcare and Home Management
Dr. Natalie Roth, Josh Roth
05.2020 - 05.2024
- Provided compassionate and attentive care, addressing the emotional and developmental needs of the children with empathy, patience, and understanding.
- Leveraged a degree in Speech and Hearing Sciences to facilitate the children's early developmental intellect and linguistic acquisition, implementing effective strategies to enhance communication, rudimentary reading, and basic math skills.
- Adapted to the dynamic needs of the family, demonstrating flexibility and problem solving skills in various situations.
- Maintained cleanliness of childcare spaces by performing regular housekeeping tasks such as laundry, dishes, and sanitizing toys.
- Utilized communication skills to effectively interact with children and their parents, fostering a supportive, consistent, and nurturing environment for the children and a team like relationship with the parents.
Dental Assistant
Madison Dental Care
01.2019 - 05.2020
- Provided chairside assistance during a variety of dental procedures, positively enhancing patient comfort and increasing comfort during dental visits.
- Managed patient records, diligently contributed to patients charts with upmost detail, scheduled appointments, and demonstrated proficiency in dental office software ( Dentrix ).
- Increased patient retention by building rapport through excellent communication skills, professional demeanor, compassionate care, and a friendly demeanor.
- Collaborated with a multidisciplinary team to provide comprehensive dental care, ensuring optimal patient outcomes.
- Educated patients on oral hygiene practices, post-procedure care, and preventive measures to promote long-term dental health.
- Ensured compliance with infection control standards by sterilizing instruments and maintaining a clean and safe environment.
- Trained with and effectively supported other dental assistants and hygienists, contributing to a cohesive and efficient team environment.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Fabricated and placed temporary crowns, providing functional and aesthetic solutions until permanent restorations were completed.
Pharmacy Technician
Jiffy Westside Pharmacy
10.2018 - 02.2020
- Accurately processed prescriptions, improving patient satisfaction by reducing wait times and ensuring correct medication dispensing.
- Answered incoming phone calls and addressed questions from customers, insurance providers, and healthcare providers.
- Informed patients about their insurance benefits, prior authorization requirements, medication side effects, dosages, and potential out-of-pocket costs, helping them navigate their healthcare, finances, and medication effectively.
- Provided excellent customer service over the phone while effectively managing simultaneous task such as processing prescription requests, demonstrating the ability to balance detailed work with patient interaction.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Proactively identified and resolved insurance-related issues, preventing potential disruptions in patient medication regimens and ensuring continuous care.
Concert Security
Orion Amphitheater
06.2022 - 05.2024
- Trained new staff members on venue policies and procedures, improving overall team performance.
- Worked closely with security personnel to proactively address potential issues before they escalated.
- Handled cash transactions accurately, contributing to efficient box office operations during busy periods.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
- Coordinated with artists and management teams to ensure smooth backstage operations during concerts.
- Greeted guests, scanned tickets, answered questions and helped with seat and parking location.
Education
Bachelor of Science - Speech And Hearing Science
Arizona State University
Tempe, AZ03.2024
Skills
- Clear and Professional Communication
- Comprehensive Patient Care
- Multitasking and Time Management
- Cultural Competency
- Teamwork and Collaboration
- Confidentiality and HIPAA
- Dental Software
- Organization skills
Timeline
Concert Security
Orion Amphitheater
06.2022 - 05.2024
Childcare and Home Management
Dr. Natalie Roth, Josh Roth
05.2020 - 05.2024
Dental Assistant
Madison Dental Care
01.2019 - 05.2020
Pharmacy Technician
Jiffy Westside Pharmacy
10.2018 - 02.2020
Bachelor of Science - Speech And Hearing Science
Arizona State University
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