Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Andre

Arlington

Summary

Dynamic and results-driven professional with extensive experience at The Home Depot Inc. Proven track record in sales techniques and exceptional customer service, enhancing customer satisfaction and loyalty. Skilled in problem-solving and effective communication, consistently achieving sales goals while fostering teamwork and collaboration. Committed to maintaining a clean and organized work environment.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Paint Department Associate

The Home Depot Inc
03.2014 - Current
  • Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
  • Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
  • Increased sales revenue with effective product merchandising and strategic promotions implementation.
  • Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
  • Streamlined order processing by utilizing company software effectively for data entry and tracking purposes.
  • Reduced waste by implementing proper paint disposal methods, adhering to environmental guidelines.
  • Conducted regular stock audits to maintain accurate inventory levels, preventing stock-outs or overstock situations.
  • Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
  • Contributed to team success by staying current on product innovations and sharing insights during team meetings.
  • Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement.
  • Participated in storewide events such as workshops or demonstrations showcasing painting techniques or DIY projects.
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Customer Service Representative

The Home Depot Inc
03.2014 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Investigated and resolved accounts, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Updated accounts, and maintained detailed records for inventory.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned items to correct shelf locations and arranged displays to promote sales.
  • Identified and resolved discrepancies and errors in customer accounts.

Service Desk Lead

The Home Depot Inc
03.2014 - Current
  • Managed high-priority incidents, ensuring timely resolution and minimal impact on business operations.
  • Collaborated with cross-functional teams to identify root causes of recurring issues and implement long-term solutions.
  • Managed vendor relationships, negotiating contracts and service agreements that provided value for the organization while maintaining quality service delivery.
  • Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
  • Provided ongoing training opportunities for team members to develop their skills and stay current with changing technologies.
  • Maintained up-to-date knowledge of industry trends and best practices, applying this expertise to optimize service desk performance.
  • Reduced ticket backlog by implementing efficient triage methods that prioritize critical incidents over low-impact requests.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Diagnosed and troubleshot hardware, software and network issues.

Tool Rental Associate

The Home Depot Inc
03.2014 - Current
  • Collaborated with team members to optimize workflow and strengthen communication channels within the store.
  • Developed proficiency across a wide range of rental tools types and brands through hands-on experience with daily operations.
  • Contributed to company sales goals by upselling related products and services when appropriate.
  • Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
  • Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
  • Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
  • Supplied information about rental items to inform customers of tool availability and operation.
  • Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
  • Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
  • Supported overall store success by assisting with additional tasks as needed, including stocking shelves, merchandising displays and conducting general maintenance activities.
  • Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
  • Participated in ongoing training programs to further develop technical skills as well as product knowledge base within the industry.
  • Performed routine maintenance on rental tools to guarantee their safety and reliability for each user.
  • Examined, received and tagged tools to be cleaned, stored and repaired.
  • Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.
  • Used POS system to compute and receive payments for rentals.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.

Appliance Sales Associate

The Home Depot Inc
03.2014 - Current
  • Coordinated delivery schedules with customers and logistics teams for punctual installation of purchased appliances.
  • Followed up with vendors and customers to resolve delivery orders quickly.
  • Conducted live demonstrations of appliance features and benefits, showcasing the value of each product to potential buyers.
  • Handled customer inquiries with professionalism and promptness, addressing concerns and offering solutions to meet their needs.
  • Developed tailored marketing materials for promotional events or seasonal sales, highlighting key products at competitive prices.
  • Assisted in inventory management, conducting regular audits to ensure accurate stock levels and prevent shortages or overstocking.
  • Increased customer satisfaction by providing expert advice on suitable appliances based on their needs and preferences.
  • Managed sales transactions efficiently, processing payments accurately while adhering to company policies regarding returns or exchanges.
  • Contributed positively towards team morale by supporting colleagues during busy periods or stepping in when additional coverage was needed.
  • Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
  • Resolved any complaints professionally by listening actively to concerns, offering appropriate solutions while maintaining a positive attitude throughout the process.

Head Cashier Supervisor

The Home Depot Inc
03.2014 - Current
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
  • Collaborated with store management to implement promotional strategies that boosted sales.
  • Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
  • Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
  • Coordinated with other supervisors to share best practices for efficient front-end operations across multiple stores.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Implemented new training materials to improve cashier efficiency and accuracy.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.

Customer Order Specialist

The Home Depot Inc
03.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted customers by walking through online ordering processes.
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.

Order Fulfillment Associate

The Home Depot Inc
03.2014 - Current
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Followed procedures at all times for personal and team safety.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Trained new associates on basic and advanced shipment procedures.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Reduced order processing time by consistently maintaining a clean and organized workspace.
  • Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
  • Minimized product damage during shipping by securely packaging items in appropriate materials.
  • Processed daily orders through multi-carrier manifest system.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.

Pasa Pro

The Home Depot Inc
03.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Cashier

The Home Depot Inc
03.2014 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, gift cards, pro customer pay scan and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Pacific High School
Brooklyn, NY
01-2004

Skills

  • Sales techniques
  • Friendly and helpful
  • Customer service
  • Teamwork and collaboration
  • Honest and dependable
  • Time management
  • Strong communication and interpersonal skills
  • Cleaning and sanitizing
  • Multitasking
  • Organizational skills
  • Problem-solving
  • Reliable and responsible

Timeline

Paint Department Associate

The Home Depot Inc
03.2014 - Current

Customer Service Representative

The Home Depot Inc
03.2014 - Current

Service Desk Lead

The Home Depot Inc
03.2014 - Current

Tool Rental Associate

The Home Depot Inc
03.2014 - Current

Appliance Sales Associate

The Home Depot Inc
03.2014 - Current

Head Cashier Supervisor

The Home Depot Inc
03.2014 - Current

Customer Order Specialist

The Home Depot Inc
03.2014 - Current

Order Fulfillment Associate

The Home Depot Inc
03.2014 - Current

Pasa Pro

The Home Depot Inc
03.2014 - Current

Cashier

The Home Depot Inc
03.2014 - Current

Pacific High School

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Cassandra Andre