Cassandra Andrews
Newport News,Virginia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Quality Assurance Lead
Advancing Communities Everywhere
04.2023 - Current
- Recommended software solutions such as automated test tools or improved test processes to meet business strategies.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Communicated directly with the QA team to resolve user-reported problems and questions.
- Coached and motivated a 2 person QA team to develop competencies.
- Enforced compliance with federal, state, local, and internal regulations related to product quality and operational activities.
- Evaluated interactions between associates and customers to assess personnel performance.
Delivery Driver
DoorDash
09.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sales and Customer Service Representative
REI
02.2022 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
Shoe Sales Associate
Sportsmans Warehouse
02.2015 - 09.2015
- Serviced multiple customers at once, multi-tasked, and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain a clean, visually appealing showroom.
- Studied customer buying trends, demands, and preferences to determine fast-selling items.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Assembled promotional displays to increase brand awareness and attract customers.
Receptionist
A & B Kia
09.2009 - 04.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to the correct offices.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Team Member
SUBWAY®Restaurants
09.2008 - 09.2009
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Science - Criminal Justice
Colorado State University Global Campus
Aurora, CO07.2024
GED -
West Virginia Department of Education
Moundsville, WV12.2008
Skills
- Data Entry
- Critical Thinking
- Microsoft Office Proficiency
- Effective Communication
- Customer Focus
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
- Computer Literacy
- Meeting Deadlines
- Written Communication
- Decision Making
- Call Center Experience
- Analytical Skills
- Time Management
- Multitasking
- Active Listening
- Quality Assurance
- Adaptability
Timeline
Quality Assurance Lead
Advancing Communities Everywhere
04.2023 - Current
Sales and Customer Service Representative
REI
02.2022 - 06.2022
Delivery Driver
DoorDash
09.2021 - Current
Shoe Sales Associate
Sportsmans Warehouse
02.2015 - 09.2015
Receptionist
A & B Kia
09.2009 - 04.2010
Team Member
SUBWAY®Restaurants
09.2008 - 09.2009
Bachelor of Science - Criminal Justice
Colorado State University Global Campus
GED -
West Virginia Department of Education
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