Cassandra Anton

Certified Trainer & Coach

Chick-fil-A

05.2021 - Current

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Analyzed team performance and identified opportunities for additional training.
Monitored participant workflow and behaviors throughout training process.
Developed effective training plans based on department needs and objectives.
Served over 100 cars each day during one hour of lunch rush