Cassandra Anzaldua
Terrell,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and retail environments, notably with Walmart. Demonstrated leadership in managing projects and driving team success. Excels in problem-solving and time management, ensuring operational excellence and enhancing customer satisfaction. Proven track record of reliability and professionalism, contributing to significant improvements in efficiency and customer engagement.
Overview
17
17
years of professional experience
Work History
Planogram Reset/Retail Merchandiser
Advantage Solutions
07.2024 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged consistent shelves, bins, and racks at several locations by following established planograms.
Driver
SilverRide
05.2024 - 06.2024
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Project Team Associate
Walmart HomeOffice
06.2018 - 05.2024
- Greeted customers and offered assistance for increased customer satisfaction.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Planned and scheduled projects and directly performed installations.
- Led team installation, fixture signage replacement and store systems to reflect store layout changes.
Seasonal Support Driver
USPS
11.2023 - 12.2023
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained signatures from customers upon delivery of goods.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Sales Associate
Walmart
06.2015 - 05.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Phone Representative
Nighthawk Investigations
01.2015 - 06.2015
- Developed and updated databases to handle customer data.
- Locate financial assets
- Maintain required call time and required quotas
Customer Service Associate
Walmart
04.2013 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk/Front Desk Receptionist
Family Healthcare Associates
01.2008 - 06.2010
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Verify Insurance Carriers
- Set up Patient accounts
Education
Certificate -
Career Centers Of Texas
Corpus Christi, Tx05.2007
High School Diploma -
Robstown High School
Robstown, Tx05.2006
Skills
- Customer Service
- Reliability
- Motivated Team Player
- Problem-solving abilities
- Time Management
- Dependable and reliable
- Detail Oriented
- Leadership
- Punctual
- Self Starter
- Professionalism
Timeline
Planogram Reset/Retail Merchandiser
Advantage Solutions
07.2024 - Current
Driver
SilverRide
05.2024 - 06.2024
Seasonal Support Driver
USPS
11.2023 - 12.2023
Project Team Associate
Walmart HomeOffice
06.2018 - 05.2024
Sales Associate
Walmart
06.2015 - 05.2018
Phone Representative
Nighthawk Investigations
01.2015 - 06.2015
Customer Service Associate
Walmart
04.2013 - 03.2014
Front Desk/Front Desk Receptionist
Family Healthcare Associates
01.2008 - 06.2010
Certificate -
Career Centers Of Texas
High School Diploma -
Robstown High School
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