Cassandra Austin

Work History

Account Admin Rep

Kaiser Permanente

Denver, CO

03.2018 - Current

Prepared working papers, reports and supporting documentation for audit findings.
Trained new employees on accounting principles and company procedures.
Entered figures using 10-key calculator to compute data quickly.
Input financial data and produced reports using a company internal reconciliation processing and tracking system.
Supported management by processing invoices and documents with consistent on-time delivery.
Gathered, evaluated and summarized account data in detailed financial reports.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Quality Assurance scores of 95%
Managed and responded to correspondence and inquiries from customers and vendors.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Handled day-to-day accounting processes to drive financial accuracy.
Streamlined daily reporting information entry for efficient record keeping purposes.
Implemented new accounting processes to decrease spending and work flow downtime.
Generated invoices upon receipt of billing information and tracked collection progress.
Reduced financial discrepancies, effectively reconciling group accounts and organizing information into accounting software.

Account Admin Rep

K Force

Denver, CO

11.2017 - 03.2018

Prepared working papers, reports and supporting documentation for audit findings.
Trained new employees on accounting principles and company procedures.
Entered figures using 10-key calculator to compute data quickly.
Input financial data and produced reports using a company internal reconciliation processing and tracking system.
Supported management by processing invoices and documents with consistent on-time delivery.
Gathered, evaluated and summarized account data in detailed financial reports.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Managed and responded to correspondence and inquiries from customers and vendors.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Handled day-to-day accounting processes to drive financial accuracy.
Streamlined daily reporting information entry for efficient record keeping purposes.
Implemented new accounting processes to decrease spending and work flow downtime.
Generated invoices upon receipt of billing information and tracked collection progress.
Reduced financial discrepancies, effectively reconciling group accounts and organizing information into accounting software.

Account Boarding Coordinator

ICONMA/Vantiv

Denver, CO

05.2017 - 11.2017

Data Entry from an application with Merchant information into CRM to process credit cards
Correspond with the Sales Team and Management via email or IM
Light billing duties
Pulled Credit for accounts
Worked with confidential information
Worked with little to no supervision
Maintain daily requirements of accounts to fulfill
Pay close attention to detail and information.
Participated in workshops and in-service meetings to enhance personal growth and professional development.
Used job-related software to draft and finalize written correspondence and documentation.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Kept high average of performance evaluations.

Reservations Manager

U-Haul

Englewood, CO

09.2016 - 05.2017

Email Correspondence
Work and clear multiple reports
Provide above-and-beyond customer service
Equipment recovery
Ability to work with very little to no supervision.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Resolved various issues and discrepancies for customers.
Provided customers with information about availability and pricing.
Generated documentation and information required for customer shipments.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Monitored and adjusted inventory levels according to demand.
Built and established relationships with staff and vendors.
Updated and maintained databases to track shipments and inventory.

Customer Service Rep

Level3 Communications

Lone Tree, CO

03.2016 - 09.2016

Answer customer calls concerning the Customer Portal
Walk Customers through the portal on setup or issues
Submit Trouble Tickets for IT and Phone changes for downed service
Follow-up on Customer requests and continuing correspondence until completed
Provide 5 Star Customer Service to ALL Customers
Extensive Data Entry on correct entry of customers' phone numbers and addresses for ERT
Worked from large spreadsheets cross-referencing with computer systems
Ability to work with very little supervision.

Insurance verification/infusion Coordinator

Hire Investment/Coram Healthcare

Littleton, CO

08.2015 - 02.2016

DME appointment Set-up
Complete insurance forms requesting DME for patients
Upload clinic information (Medical Records, Prescriptions, etc.)
Calculate the amount of supply a patient will need per month/year
Knowledge of what products the patient needs (size of tubes, bags, formulas, machines, etc.)
Worked with HCPC codes
Worked with ICD-9 and (ICD-10 shortly)
Ability to work with very little supervision
Ability to handle multiple tasks.
Coordinated, monitored, assigned, and documented patient and clinical care activities.
Built strong relationships with patients and families for optimized care satisfaction.
Communicated with patients, ensuring that medical information was kept private.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Communicated verification and authorization status updates with shipment department to facilitate decision-making for patient admissions and insurance coverage.
Chased insurance companies to achieve accurate and timely payments.
Updated patient records with accurate, current insurance policy information.
Complied with HIPAA guidelines and regulations for confidential patient data.
Established and maintained relationships with insurance providers for productive communications.
Conducted patient intake interviews, recording and documenting relevant information.
Completed administrative patient intakes with case histories, insurance information and mandated forms.

Admin Assistant/Electronic Medical Records Keeper

Pinnacle Medical Partners/South Denver OB/GYN

Littleton, CO

10.2014 - 06.2015

Audited files for completion and accuracy.
Posted medical records promptly upon accurate assembly and analysis.
Filed records for timely retrieval.
Communicated with doctors and insurance companies to resolve patient issues.
Maintained patient confidence by keeping patient records information confidential.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Maintained patient records in compliance with security regulations.
Processed medical records requests from outside providers according to facility, state, and federal law.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Supported medical staff by providing organized and accurate medical records.
Responded to patient inquiries to provide information and details of medical records.
Printed and photocopied documents to provide patients with copies of medical records.
Scanned medical records in digital format for easy retrieval and accessibility.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Maintained patient records systems by archiving, scanning and indexing important documents and files.

Administrative Assistant

Regus Management Group

Denver, CO

09.2012 - 10.2014

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Assisted development and implementation of new administrative procedures.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed filing system, entered data and completed other clerical tasks.
Liaised between clients and vendors and maintained effective lines of communication.
Assisted coworkers and staff members with special tasks on daily basis.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Guest Relations/Front Desk Agent

Staybridge Suites

Glendale, CO

11.2010 - 08.2012

Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Used internal software to process reservations, check-ins and check-outs.
Maintained clean and organized front desk areas to uphold polished company image.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Enforced policies and procedures to increase efficiency.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Developed and maintained positive relationships with guests for satisfaction.
Trained new staff members in customer service techniques and hotel operations.

Dietary Aide Supervisor

Brookdale Senior Living

Aurora, CO

01.2010 - 11.2010

Train Employees on daily duties and what is expected
Assist all residents with meal requests
Handle any issues that may arise with my employees
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Served meals to residents in accordance with established schedules and dietary procedures.
Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Distributed food during busy peak periods to drive customer satisfaction.
Arranged tray and or table settings with proper tableware, condiments, and tray card.
Upheld efficiency of meal services by pre-setting tables before patients arrived.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Followed all food safety regulations while preparing meals for patients.
Kept all kitchen areas clean, tidy and free of hazards.
Discarded outdated food products and maintained waste disposal procedures.

Supervising Dietary Aide

Brookdale Senior Living

Aurora, CO

01.2010 - 11.2010

Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Arranged tray and or table settings with proper tableware, condiments, and tray card.
Served meals to residents in accordance with established schedules and dietary procedures.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Followed all food safety regulations while preparing meals for patients.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Discarded outdated food products and maintained waste disposal procedures.
Kept all kitchen areas clean, tidy and free of hazards.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Monitored food quality and freshness throughout day.
Portioned and wrapped food to place directly on plates for service to patrons.
Cleaned and organized kitchen, dining and service areas.

Summary

Overview

Work History

Account Admin Rep

Account Admin Rep

Account Boarding Coordinator

Reservations Manager

Customer Service Rep

Insurance verification/infusion Coordinator

Admin Assistant/Electronic Medical Records Keeper

Administrative Assistant

Guest Relations/Front Desk Agent

Dietary Aide Supervisor

Supervising Dietary Aide

Education

Certificate | Medical Terminology Certificate -

G.E.D -

Skills

Timeline

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