Cassandra Austin
Account Reconciliation
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Account Admin Rep
Kaiser Permanente
Denver, CO
03.2018 - Current
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using a company internal reconciliation processing and tracking system.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Quality Assurance scores of 95%
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reduced financial discrepancies, effectively reconciling group accounts and organizing information into accounting software.
Account Admin Rep
K Force
Denver, CO
11.2017 - 03.2018
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
- Entered figures using 10-key calculator to compute data quickly.
- Input financial data and produced reports using a company internal reconciliation processing and tracking system.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reduced financial discrepancies, effectively reconciling group accounts and organizing information into accounting software.
Account Boarding Coordinator
ICONMA/Vantiv
Denver, CO
05.2017 - 11.2017
- Data Entry from an application with Merchant information into CRM to process credit cards
- Correspond with the Sales Team and Management via email or IM
- Light billing duties
- Pulled Credit for accounts
- Worked with confidential information
- Worked with little to no supervision
- Maintain daily requirements of accounts to fulfill
- Pay close attention to detail and information.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Reservations Manager
U-Haul
Englewood, CO
09.2016 - 05.2017
- Email Correspondence
- Work and clear multiple reports
- Provide above-and-beyond customer service
- Equipment recovery
- Ability to work with very little to no supervision.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored and adjusted inventory levels according to demand.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
Customer Service Rep
Level3 Communications
Lone Tree, CO
03.2016 - 09.2016
- Answer customer calls concerning the Customer Portal
- Walk Customers through the portal on setup or issues
- Submit Trouble Tickets for IT and Phone changes for downed service
- Follow-up on Customer requests and continuing correspondence until completed
- Provide 5 Star Customer Service to ALL Customers
- Extensive Data Entry on correct entry of customers' phone numbers and addresses for ERT
- Worked from large spreadsheets cross-referencing with computer systems
- Ability to work with very little supervision.
Insurance verification/infusion Coordinator
Hire Investment/Coram Healthcare
Littleton, CO
08.2015 - 02.2016
- DME appointment Set-up
- Complete insurance forms requesting DME for patients
- Upload clinic information (Medical Records, Prescriptions, etc.)
- Calculate the amount of supply a patient will need per month/year
- Knowledge of what products the patient needs (size of tubes, bags, formulas, machines, etc.)
- Worked with HCPC codes
- Worked with ICD-9 and (ICD-10 shortly)
- Ability to work with very little supervision
- Ability to handle multiple tasks.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Built strong relationships with patients and families for optimized care satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with shipment department to facilitate decision-making for patient admissions and insurance coverage.
- Chased insurance companies to achieve accurate and timely payments.
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Established and maintained relationships with insurance providers for productive communications.
- Conducted patient intake interviews, recording and documenting relevant information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Admin Assistant/Electronic Medical Records Keeper
Pinnacle Medical Partners/South Denver OB/GYN
Littleton, CO
10.2014 - 06.2015
- Audited files for completion and accuracy.
- Posted medical records promptly upon accurate assembly and analysis.
- Filed records for timely retrieval.
- Communicated with doctors and insurance companies to resolve patient issues.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
Administrative Assistant
Regus Management Group
Denver, CO
09.2012 - 10.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Guest Relations/Front Desk Agent
Staybridge Suites
Glendale, CO
11.2010 - 08.2012
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Dietary Aide Supervisor
Brookdale Senior Living
Aurora, CO
01.2010 - 11.2010
- Train Employees on daily duties and what is expected
- Assist all residents with meal requests
- Handle any issues that may arise with my employees
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Distributed food during busy peak periods to drive customer satisfaction.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed all food safety regulations while preparing meals for patients.
- Kept all kitchen areas clean, tidy and free of hazards.
- Discarded outdated food products and maintained waste disposal procedures.
Supervising Dietary Aide
Brookdale Senior Living
Aurora, CO
01.2010 - 11.2010
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Discarded outdated food products and maintained waste disposal procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Monitored food quality and freshness throughout day.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cleaned and organized kitchen, dining and service areas.
Education
Certificate | Medical Terminology Certificate -
08.2006 - 06.2007
G.E.D -
08.2000 - 06.2001
Skills
Microsoft Office ApplicationsTyping Speed: 40 - 45WPMAbility to complete tasks and projects within SLA
Reconciliation Tracking Tool
Google ApplicationsCustomer Accounts ManagementData EntryReconciling Group AccountsResearching and ResolutionDiscrepancy ResolutionDecision-Making
Interpersonal Communication
Self-Motivated
Analytical and Critical Thinking
Account discrepancies
Financial reporting and analysis
National accounts
Client account management
Citrix Applications
Timeline
Account Admin Rep - Kaiser Permanente
03.2018 - Current
Account Admin Rep - K Force
11.2017 - 03.2018
Account Boarding Coordinator - ICONMA/Vantiv
05.2017 - 11.2017
Reservations Manager - U-Haul
09.2016 - 05.2017
Customer Service Rep - Level3 Communications
03.2016 - 09.2016
Insurance verification/infusion Coordinator - Hire Investment/Coram Healthcare
08.2015 - 02.2016
Admin Assistant/Electronic Medical Records Keeper - Pinnacle Medical Partners/South Denver OB/GYN
10.2014 - 06.2015
Administrative Assistant - Regus Management Group
09.2012 - 10.2014
Guest Relations/Front Desk Agent - Staybridge Suites
11.2010 - 08.2012
Dietary Aide Supervisor - Brookdale Senior Living
01.2010 - 11.2010
Supervising Dietary Aide - Brookdale Senior Living
01.2010 - 11.2010
Community College of Denver - Certificate | Medical Terminology Certificate,
08.2006 - 06.2007
Emily Griffith Opportunity School - G.E.D,
08.2000 - 06.2001