Cassandra Auxier
Jackson
Summary
Office manager with extensive experience in team leadership and process optimization. Proven ability to train staff, oversee daily operations, and address customer inquiries, contributing to a productive workplace. Track record of streamlining operations and enhancing team efficiency while maintaining strong customer relationships. Focused on achieving results through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Office Manager
Montgomery Machine and Fabrication, Inc
Jackson
01.2023 - Current
- Managed daily office operations and ensured a smooth workflow.
- Organized and maintained office records and filing systems.
- Coordinated communication between departments and external vendors.
- Assisted in preparing reports and presentations for management review.
- Handled incoming calls and responded to inquiries professionally.
- Trained new staff on office procedures and software use.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recruited, interviewed and selected employees to fill vacant roles.
Realtor
Kelly Wiley Realty
Jackosn
06.2015 - 03.2018
- Assisted clients in buying and selling residential properties.
- Prepared and presented property listings using professional marketing materials.
- Facilitated open houses to showcase properties to potential buyers.
- Negotiated contracts and agreements between buyers and sellers.
- Coordinated property showings with clients and other realtors.
- Built relationships with clients through effective communication and support.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Scheduled home viewings with potential buyers.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Education
High School Diploma -
Jackson High School
Jackson, OH05-2004
Some College (No Degree) - Accounting
Rio Grande Commuinty College
Rio Grande, OHSkills
- Office management
- Report preparation
- Customer relations
- Client engagement
- Team leadership
- Effective communication
- Problem solving
- Policy implementation
- Basic math
- Calm under pressure
- Problem-solving
- Teamwork and collaboration
- Decision-making
- Excellent communication
- Clerical support
- Staff supervision
- Customer relationship management
- Front desk operations
- Conflict resolution
- Time management
- Employee onboarding
- Product management
- Staff management
- Work prioritization
- Recruiting and interviewing
- Task delegation
- Customer service
- Verbal and written communication
- Record maintenance
- Bookkeeping
- Attention to detail
- Performance evaluation
- Calendar management
References
References available upon request.
Timeline
Office Manager
Montgomery Machine and Fabrication, Inc
01.2023 - Current
Realtor
Kelly Wiley Realty
06.2015 - 03.2018
High School Diploma -
Jackson High School
Some College (No Degree) - Accounting
Rio Grande Commuinty College