Cassandra Avila

My duties include, but are not limited to: greeting clients and helping them with their needs, including further resources, answering phones, assisting future providers with the process, assisting with provider orientations, utilizing CMIPS and CA ACMS, going on assessments with the IHSS Social Worker, going on calls with the APS Social Worker, entering, tracking, and communicating on state hearings for 2 departments, completing the set up for IHSS/APS hearings, case management for IHSS clients, construction/breakdown of client/provider folders, handling of confidential information, community outreach, complete projects as assigned.

Worked part-time in my current department, Adult Services; My duties include, but are not limited to: filing, greeting clients and helping them with their needs, including other resources, breaking down/building client folders, handling confidential information, receiving client paperwork, organizing, case management, community outreach.

Managed the office and supervised 5 tax specialists; Assisted at partner offices when needed; Customer service; Marketing; Cash handling; filing; Answered phones; conducted outbound calls to get clients scheduled; Helped tax specialists manage ongoing accounts; Attended meetings; Performed opening procedures; Cleaned which included COVID disinfecting procedures; Handled confidential information; Motivated my team to reach our goals.

Handled confidential information; Proof read all correspondence; Met strict deadlines; Scheduled meetings; Filing; Data entry; Spoke with inmate family members; Proof read responses to inmate appeals; Followed policies and procedures set forth by the California Department of Corrections and Rehabilitation; Completed many projects outside of my daily work. In my particular position, I was an Associate Warden’s assistant.

Performed data entry; Delivered exceptional customer service to every patient by creating a welcoming, positive experience; Cross-trained and provided back up for the patient billing department; Maintained accuracy when determining quotes for co-pays; Assisted patients and other incoming calls by answering questions, responding to inquiries and handling requests; Investigated and resolved customer inquiries and complaints quickly; Helped train new staff on operating procedures and company services; Cash handling, as well as monitored cash drawers to ensure adequate cash supply; Educated patients about billing, payment processing, and support policies and procedures; Handled confidential documents; Maintained accurate and current patient account data with manual forms processing and digital information updates.

Customer service; Sales of products and services; Cash handling; Processing deposits, withdrawals, payments, cash advances; Generating cashier checks; Working as a team to find the best products for our customers; Maintaining my individual sales percentages; Landing large business and corporation accounts; Organizational skills; Excellent customer service; Can work as a team with my fellow employees; Able to take constructive criticism and learn from it; Can prioritize and meet deadlines while handling multiple projects.