Cassandra Bailey
Columbia,MO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with operating and maintaining various types of production machinery. Utilizes technical skills to troubleshoot and resolve mechanical issues swiftly. Knowledge of safety standards and procedures to maintain secure working environment.
Overview
11
11
years of professional experience
Work History
Logistics Team Member
Midway USA
07.2020 - 07.2021
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
Server
Longhorn Steakhouse
09.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Project Manager
The Cleanest
01.2019 - 09.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
Machine Operator
Dana Inc
06.2021 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Package Handler
Fed Ex Ground
10.2021 - 01.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Server
Agave Mexican Restaurant & Tequila Bar
09.2018 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Kirkwood Brewhouse
02.2018 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant Store Manager
Domino's Pizza
10.2016 - 03.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Server
TGI Fridays
01.2014 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
Kirkwood High School
Kirkwood, MOSkills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Teamwork and collaboration
- Problem-solving
- Quality control
- Process improvement
- Project management
- Organizational skills
- Time management
- Multitasking Abilities
- Team collaboration and leadership
Timeline
Package Handler
Fed Ex Ground
10.2021 - 01.2024
Machine Operator
Dana Inc
06.2021 - Current
Logistics Team Member
Midway USA
07.2020 - 07.2021
Server
Longhorn Steakhouse
09.2019 - 06.2020
Project Manager
The Cleanest
01.2019 - 09.2019
Server
Agave Mexican Restaurant & Tequila Bar
09.2018 - 05.2019
Server
Kirkwood Brewhouse
02.2018 - 09.2018
Assistant Store Manager
Domino's Pizza
10.2016 - 03.2018
Server
TGI Fridays
01.2014 - 10.2016
GED -
Kirkwood High School
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