Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Bainer

San Diego,CA

Summary

Dedicated administrative and customer service professional proficient in college enrollment processes. Skilled at setting goals, developing plans and monitoring progress. Well-organized and personable with expertise in Salesforce, Campusvue, and Canvas. Knowledgeable Enrollment Advisor adept at helping students with applications and admissions. Detail-oriented and disciplined with excellent communication and multitasking abilities. Ready to bring in 14 years experience and take on a challenging new role.

Focused on meeting or exceeding high enrollment and retention goals. Results-driven and proactive with a good understanding of reporting tools, financial assistance and available resources. Successful at coordinating enrollment processes. Skillful organizing appointments and files. Knowledgeable about writing reports, preparing applications and updating excell spreadsheets.

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

26
26
years of professional experience

Work History

Enrollment Advisor

University Arizona Global Campus
04.2010 - Current
  • Developed and implemented promotional strategies to increase customer base.
  • Met or exceeded enrollment and retention goals consistently.
  • Reached out to applicants via calls, texts, emails and social media.
  • Communicated details about available classes, materials and services.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Delivered exceptional customer service, promptly addressing inquiries from both current and prospective students.
  • Achieved team enrollment targets consistently by collaborating closely with colleagues on best practices for engaging prospective students.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Guidedstudents through complex financial aid processes, helping them secure necessary funding for their education.
  • Streamlined the application process by creating clear guidelines and providing assistance with paperwork submission.
  • Increased enrollment rates by developing and implementing effective outreach strategies for prospective students.
  • Enhanced student satisfaction through personalized advising sessions, addressing individual needs and concerns.
  • Finalized and processed enrollment applications.
  • Assisted incoming transfer students in navigating course equivalencies, streamlining their transition to a new institution.
  • Trained and mentored junior enrollment professionals.
  • Provided policy information and maintained enforcement.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Executive Assistant to the Director

UCSD School Of Pharmacology
07.2018 - 04.2019
  • Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated and maintained confidential databases and records.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Filed paperwork and organized computer-based information.
  • Handled escalated issues with professionalism and diplomacy, resolving conflicts swiftly while maintaining strong working relationships with all parties involved.
  • Used advanced software to prepare documents, reports, and presentations.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
  • Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Coordinated events and worked on ad hoc projects.
  • Provided support during board meetings by preparing agendas, taking minutes, and distributing follow-up materials to attendees.
  • Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
  • Organized and coordinated conferences and monthly meetings.
  • Served as gatekeeper for incoming communications, prioritizing messages and ensuring prompt responses from the director.
  • Liaised with internal and external stakeholders, fostering strong relationships between the director and key contacts.
  • Wrote reports, executive summaries and newsletters.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained an organized and up-to-date database of contacts, ensuring easy access to critical information for the director.
  • Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
  • Answered high volume of phone calls and email inquiries.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Food and Beverage Server

The White House Restaurant
05.1998 - 11.2018
  • Inspected dishes and utensils for cleanliness.
  • Greeted guests warmly to foster welcoming environment.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Streamlined beverage preparation processes, resulting in faster turnaround times and higher overall efficiency levels.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Reduced wait times for customers by efficiently managing table turnover and coordinating with host staff on seating arrangements.

SAIC

Executive Assistant
05.2008 - 04.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

Master of Arts - Organizational Management

Ashford University
San Diego, CA
10.2013

Bachelor of Arts - Sociology

Cal State Fullerton
Fullerton, CA
05.2005

Skills

  • Managing calendars
  • Team leadership skills
  • Policy Changes
  • CRM Software
  • Appointment Setting
  • Requirements Reviews
  • Scheduling appointments
  • Reporting Tools
  • Data entry skills
  • Counseling students
  • Progress Monitoring
  • Application verification
  • Coordinating paperwork
  • Exceptional communication
  • Customer service background
  • Email Marketing
  • Coordinating applications
  • Call Center Customer Service
  • Account Management
  • Admissions Support
  • Property and Casualty Insurance
  • Customer follow-up
  • Admissions processes
  • Goal Planning
  • Education planning
  • Adobe Photoshop

Timeline

Executive Assistant to the Director

UCSD School Of Pharmacology
07.2018 - 04.2019

Enrollment Advisor

University Arizona Global Campus
04.2010 - Current

SAIC

Executive Assistant
05.2008 - 04.2010

Food and Beverage Server

The White House Restaurant
05.1998 - 11.2018

Master of Arts - Organizational Management

Ashford University

Bachelor of Arts - Sociology

Cal State Fullerton

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Cassandra Bainer