CASSANDRA BAKER
Cincinnati,OH
Summary
Dynamic professional with extensive experience at Cincinnati Health Network, excelling in client coordination and effective communication. Proven ability to enhance patient intake processes while ensuring confidentiality and empathy. Recognized for reliability and active listening skills, contributing to a supportive environment and improved client satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Speedway / 7Eleven
Cincinnati, Ohio
07.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved concerns promptly.
- Handled cash, credit, and debit payments securely and accurately.
- Monitored inventory levels and communicated restocking needs to management.
- Provided friendly service to create a welcoming environment for customers.
Resident Aide
Shelterhouse
Cincinnati, Ohio
10.2024 - 02.2025
- Assisted residents with daily living activities and personal care needs.
- Documented resident care activities accurately in compliance with organizational policies.
- Ensured safety protocols were followed during all resident interactions and activities.
- Provided support to residents in the form of companionship, conversation, and emotional support.
- Participated in recreational activities with residents to promote socialization and a positive environment.
- Encouraged independence through assisting rather than doing tasks for a resident whenever possible.
Intake Coordinator
Cincinnati Health Network
Cincinnati, Ohio
08.2022 - 02.2024
- Coordinated patient intake processes for efficient appointment scheduling and data collection.
- Managed electronic health records to ensure accurate patient information and documentation.
- Assisted patients in completing intake forms and understanding treatment protocols.
- Organized patient files and maintained confidentiality of sensitive information.
- Addressed patient inquiries and concerns with empathy and professionalism during intake process.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
Education
High School Diploma -
Bethel Tate High School
Bethel, OH06-2000
Skills
- Customer inquiry resolution
- Point-of-sale operations
- Document management
- Appointment scheduling
- Data collection
- Client coordination
- Team collaboration
- Effective communication
- Active listening
- Conflict resolution
- Time management
- Reliability and punctuality
Timeline
Resident Aide
Shelterhouse
10.2024 - 02.2025
Customer Service Cashier
Speedway / 7Eleven
07.2024 - Current
Intake Coordinator
Cincinnati Health Network
08.2022 - 02.2024
High School Diploma -
Bethel Tate High School
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