Cassandra Ballow
Afton,WY
Summary
Proven leader in equestrian and hospitality roles, notably at Mountain High Horses LLC, where I enhanced guest satisfaction and safety. Leveraging strong problem-solving and customer service skills, I successfully managed operations and team performance, achieving significant improvements in efficiency and client engagement. Excel in multitasking and communication, driving results through meticulous attention to detail and organizational prowess.
Overview
8
8
years of professional experience
Work History
Horse Wrangler/Tour Guide
Trophy Mountain Outfitters
07.2024 - Current
- Managed daily operations of the stable, including feeding, cleaning stalls, and maintaining equipment in good condition.
- Optimized the use of available resources by regularly assessing horse equipment inventory, making necessary repairs, or recommending replacements as needed.
- Ensured safe trail rides by assessing horses'' physical condition and matching them to riders'' skill levels.
- Contributed to the overall success of equestrian operations by maintaining a professional attitude, strong work ethic, and commitment to continuous learning in the field.
- Developed a strong bond with horses, utilizing natural horsemanship methods for effective communication.
- Showcased outstanding customer service skills while addressing rider concerns or inquiries about horse-related topics.
Head Wrangler/Tour Guide
Mountain High Horses LLC.
05.2023 - 07.2024
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable rides for guests.
- Maintained inventories and supplies for 78 animals' care plans and habitats.
- Maintained the health and well-being of horses with proper grooming, feeding, and saddling routines.
- Enhanced guest satisfaction by providing personalized horseback riding experiences and addressing individual needs.
- Managed employee performance evaluations providing constructive feedback to improve overall team effectiveness consistently.
- Led trail rides through various terrains while maintaining an engaging atmosphere educating riders about the surrounding ecosystem.
- Proactively addressed maintenance issues within stables and surrounding facilities prioritizing safety adherence to industry standards.
- Mentored junior wranglers on best practices for horsemanship techniques, animal care, and customer engagement strategies.
- Observed animals and notified supervisor of signs of illness.
Assistant Kitchen Manager
Leroys Tex Mex BBQ
05.2022 - 05.2023
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Made, Checked and tested foods to verify quality and temperature.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
- Assisted in developing special event menus tailored to meet client needs while adhering closely to predetermined budgets.
- Participated in local culinary events showcasing restaurant''s offerings, helping increase visibility within the community and attract new clientele.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Table Busser/Waitress
O.S.T Restaurant
09.2021 - 04.2022
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Supported servers by responding to guest needs and retrieving items.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
Horse Wrangler/Tour Guide
Twin Elm Guest Ranch
05.2019 - 04.2022
- Managed daily operations of the stable, including feeding, cleaning stalls, and maintaining equipment in good condition.
- Optimized the use of available resources by regularly assessing horse equipment inventory, making necessary repairs, or recommending replacements as needed.
- Ensured safe trail rides by assessing horses'' physical condition and matching them to riders'' skill levels.
- Contributed to the overall success of equestrian operations by maintaining a professional attitude, strong work ethic, and commitment to continuous learning in the field.
- Developed a strong bond with horses, utilizing natural horsemanship methods for effective communication.
- Increased guest satisfaction by providing exceptional instruction on horse care, grooming, and riding techniques.
- Showcased outstanding customer service skills while addressing rider concerns or inquiries about horse-related topics.
- Resolved behavioral issues in horses using positive reinforcement training techniques tailored to individual needs.
- Enhanced horse safety by implementing proper handling techniques and consistently monitoring their behavior.
- Limited risk of injury during rides by providing thorough pre-ride safety briefings and monitoring trail conditions ahead of excursions.
- Provided treatment for minor horse injuries.
Pizza Artist
Cowboy Capitol Pizza
08.2019 - 01.2020
- Consistently received positive feedback from customers on both taste and presentation of pizzas served.
- Maintained a strong knowledge of current culinary trends, incorporating popular ingredients into innovative pizza designs regularly updated menu options.
- Utilized creative problem-solving skills to accommodate special requests or dietary restrictions when crafting custom pizzas for guests.
- Collaborated with team members to maintain a clean and organized workspace, ensuring optimal productivity.
- Streamlined the pizza-making process for increased efficiency and reduced wait times for customers.
- Mastered various dough-tossing techniques, enhancing the visual appeal of the pizza-making process for customers'' enjoyment.
Barn Hand
Crossgate Equestrian Center
06.2018 - 09.2018
- Consistently met deadlines for daily chores and special projects, contributing to the smooth operation of the barn.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Supported overall farm management with tasks such as fence repair, pasture management, and equipment maintenance as needed.
- Contributed to a safe working environment by promptly addressing hazards and maintaining clean workspaces.
- Maintained positive relationships with clients during barn tours, horse shows, and other events by providing exceptional customer service.
- Assisted in the organization of on-site events including open houses and riding clinics showcasing the facility''s offerings.
- Upheld high standards of cleanliness throughout all facilities.
Wrangler/Tour Guide
Cross G Ranch
05.2016 - 09.2018
- Improved horse handling skills by implementing safe and effective techniques for daily care and training.
- Provided essential first aid treatment for injured horses, addressing health concerns promptly to minimize recovery time.
- Supervised safety procedures during horse rides and interactions to provide safe and enjoyable ranch stays for guests.
- Maintained cleanliness and safety of corrals and horse facilities.
- Evaluated horse behavior patterns to develop tailored training strategies that improved overall performance levels.
- Increased productivity of horse care for better equine health.
- Maintained a clean and organized stable environment, ensuring the comfort and well-being of horses and guests.284
Education
High School Diploma -
Bandera High School
Bandera, TX05.2022
Skills
- Customer Service
- Honest and Dependable
- Time Management
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Reliability
- Organizational Skills
- Team Collaboration
- Excellent Communication
Timeline
Horse Wrangler/Tour Guide
Trophy Mountain Outfitters
07.2024 - Current
Head Wrangler/Tour Guide
Mountain High Horses LLC.
05.2023 - 07.2024
Assistant Kitchen Manager
Leroys Tex Mex BBQ
05.2022 - 05.2023
Table Busser/Waitress
O.S.T Restaurant
09.2021 - 04.2022
Pizza Artist
Cowboy Capitol Pizza
08.2019 - 01.2020
Horse Wrangler/Tour Guide
Twin Elm Guest Ranch
05.2019 - 04.2022
Barn Hand
Crossgate Equestrian Center
06.2018 - 09.2018
Wrangler/Tour Guide
Cross G Ranch
05.2016 - 09.2018
High School Diploma -
Bandera High School
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