CASSANDRA BALTAZAR
SAN ANTONIO,TX
Summary
Experienced administrative professional with a proven track record of delivering exceptional customer service in dynamic and high-pressure settings. Skilled at fostering meaningful connections with individuals and leveraging expertise to positively impact the lives of those interacted with. Passionate about utilizing organizational abilities to navigate complex situations and deliver top-notch support to clients and colleagues alike.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
PRMA Plastic Surgery
08.2024 - Current
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Care Coordinator
United Rehab
05.2024 - 08.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Registered Behavior Technician
Behavioral Innovations
08.2023 - 05.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Administrative Assistant
Total Health Chiropractic & Acupuncture
01.2021 - 01.2022
- Managed phone inquiries from patients, oversaw scheduling for appointments, conducted interviews to create patient files and obtain medical history, and communicated calmly and empathetically with patients experiencing pain and distress
- Coordinated with patients to reconcile past due payments, created payment plans, and identified solutions to eliminate aging accounts receivable
- Handled sensitive client data in line with data protection guidelines
- Implemented process improvements to enhance operational efficiency and improve average checkout times by up to 30%
- Filed and organized records of all financial transactions, including maintaining cash box balance on a daily basis
Scheduling Specialist
North State Cardiology
01.2012 - 01.2015
- Led with empathy when responding to customer inquiries and handled customer concerns regarding scheduling issues
- Utilized advanced software and technology to assist in scheduling and coordinating activities
- Responsible for managing the organization's referral program and coordinating with internal departments to ensure successful implementation
- Ensured accuracy and timely completion of tasks while effectively managing multiple tasks
- Collaborated with health care professionals to improve patient care and outcomes
- Utilized knowledge of insurance eligibility guidelines to ensure timely and accurate processing of insurance claims
Education
B.S. - Social Psychology
Park University
Skills
- Fluent in Spanish & English
- Data Management
- Written Communication
- Problem Solving
- Customer Service
- Empathetic Listening
- HIPAA compliance
- Appointment scheduling
- Patient care coordination
- Scheduling
- Medical terminology
- Patient records management
- Patient documentation
- Patient registration
- Proficient in WORD/EXCEL
- Office administration
- Payment collection
Timeline
Patient Care Coordinator
PRMA Plastic Surgery
08.2024 - Current
Patient Care Coordinator
United Rehab
05.2024 - 08.2024
Registered Behavior Technician
Behavioral Innovations
08.2023 - 05.2024
Administrative Assistant
Total Health Chiropractic & Acupuncture
01.2021 - 01.2022
Scheduling Specialist
North State Cardiology
01.2012 - 01.2015
B.S. - Social Psychology
Park University
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