Cassandra Battle
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Intermediate Customer Service Representative
Transamerica Retirement Solutions
09.2019 - 04.2024
- Use customer service and interpersonal skills to answer calls regarding retirement Products
- Locate/research information using multiple systems/technologies
- Educate participants on their 401(k), 403(b), 457(b) plans, etc..
- Advise on Investment options
- Website Tech support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate II
FIS
12.2018 - 09.2019
- Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email
- Handle customer inquiries and resolve support issues, such as address changes, processing orders, billing/payment
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Norwalk Community College
Norwalk, CT01.2009
High School Diploma -
West Hill High School
Stamford, CT06-2007
Skills
- Customer Service
- Conflict Resolution
- Data entry
- Customer Support
- Windows
- Communication skills
- Software troubleshooting
- Problem-solving abilities
Timeline
Intermediate Customer Service Representative
Transamerica Retirement Solutions
09.2019 - 04.2024
Customer Service Associate II
FIS
12.2018 - 09.2019
Norwalk Community College
High School Diploma -
West Hill High School
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