Cassandra Baty
Yelm
Summary
Friendly and empathic Receptionist with background in various office settings. Knowledgeable about service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist
Tahoma Veterinary Hospital
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Support Specialist
Good Neighbor Vet
10.2019 - 05.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Maintained cleanliness and organization of vehicles, including maintenance.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Delivery Driver
Pizza Hut
08.2016 - 09.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained cleanliness in the kitchen.
- Accuracy in cash handling.
Customer Support Specialist
Good Neighbor Vet
09.2013 - 11.2016
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to the customers concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Resolved customers complaints with empathy and patience, restoring client confidence in company.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
- Maintained cleanliness and organization of vehicles, including maintenance.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Education
Battle Ground High School
Battle Ground, WASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Mail handling
- Multi-line telephone operation
- Document management
- Documentation and reporting
- Service-oriented mindset
- Tech-Savvy
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
- Payment processing
Timeline
Receptionist
Tahoma Veterinary Hospital
11.2022 - Current
Customer Support Specialist
Good Neighbor Vet
10.2019 - 05.2022
Delivery Driver
Pizza Hut
08.2016 - 09.2019
Customer Support Specialist
Good Neighbor Vet
09.2013 - 11.2016
Battle Ground High School
Similar Profiles
Karen MunozKaren Munoz
Veterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary HospitalVeterinary Assistant at Red Bank Veterinary Hospital, Oakhurst Veterinary Hospital
ANNA LUTZANNA LUTZ
Veterinary Receptionist at Medicine Man Veterinary Hospital, Pllc & Mobile Veterinary ServiceVeterinary Receptionist at Medicine Man Veterinary Hospital, Pllc & Mobile Veterinary Service
Ganka LeCompteGanka LeCompte
Secretary at Tahoma School DistrictSecretary at Tahoma School District
Jacquelyn PalmerJacquelyn Palmer
Montessori Teacher at Olympia School DistrictMontessori Teacher at Olympia School District
Leighton CranstonLeighton Cranston
Stryker Systems Maintainer / H8 Recovery Operator at U.S. ArmyStryker Systems Maintainer / H8 Recovery Operator at U.S. Army