Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Cassandra Bau-Waege

Maple Plain,MN

Summary

Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service/Cashier, Grocery, Deli

Cub Foods
Buffalo , MN
07.2023 - Current
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Offered customers carry-out service at completion of transaction.
  • Greeted customers and provided friendly customer service.

CNA - Training

Park View Terrace Assisted Living
Buffalo , MN
03.2023 - 08.2023
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Administered medications under supervision of a licensed nurse.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Education

High School Diploma -

Buffalo High School
Buffalo, MN
06-2024

Skills

  • Drawer management
  • Check processing
  • Order coordination
  • Refund handling
  • Data entry proficiency
  • Telephone management
  • Price Checking
  • Returns and exchanges
  • Item scanning
  • Cleaning and sanitizing
  • Refunds and exchanges
  • Training and mentoring
  • Process transactions
  • Flexible Schedule
  • Team building
  • Credit and cash transactions
  • Restock products
  • Manual Dexterity

Languages

English
Elementary

Accomplishments

  • Marching Band/ Solo

Affiliations

  • Marchibg Band

Timeline

Customer Service/Cashier, Grocery, Deli

Cub Foods
07.2023 - Current

CNA - Training

Park View Terrace Assisted Living
03.2023 - 08.2023

High School Diploma -

Buffalo High School

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Cassandra Bau-Waege