Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Cassandra Becraft

Mt Holly Springs,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

CSA Supervisor

AVI Foodsystems
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Participated in visual merchandising efforts, creating appealing displays that showcased products effectively.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Maintained clean and organized work environment to maintain customer safety.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Route Delivery Driver

AVI Foodsystems
11.2023 - 01.2024
  • Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
  • Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
  • Built strong relationships with customers, resulting in repeat business and positive feedback.
  • Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
  • Increased overall productivity by implementing effective time management strategies while on the road.
  • Contributed to team success by assisting fellow drivers when needed or requested by supervisors.
  • Ensured compliance with company policies and procedures during all delivery tasks.
  • Improved customer satisfaction by consistently delivering orders on time and accurately.
  • Handled cash transactions accurately, recording all payments received during deliveries.
  • Maintained a clean driving record, ensuring safe and responsible driving practices.
  • Coordinated with warehouse staff to ensure correct order fulfillment before departing on scheduled routes.

Assistant Manager

Burger King/Royal food group
01.2015 - 01.2023
  • Relied upon to run shifts for our highest volume 30k/week quick serve restaurant
  • Trained staff including individuals who grow into management roles
  • Trained to make manager and crew shift schedules on SEMS4
  • Responsible for running a shift that maintains a labor percent of 19 or lower, Drive thru times of 2:30 or lower as well as, receiving 3 positive guest trac surveys per shift
  • Trained on food safety and received my Serv safe food safety management certification
  • Passed multiple major health inspections with an 92% or better.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

RMA Personelle

DB Schenker Logistics
06.2020 - 04.2022
  • Received and broke down orders to be picked from floor or racks
  • Used part numbers to locate boxes of phones/ipads on the floor pallets
  • Search racks for inventory
  • Break down pallets and build pallets back up to max quantities to ship
  • Manifest and process orders using buyer codes
  • Audit orders to be boxed for shipping
  • Box and pack pallets with proper paperwork and stickers
  • Last processing average for the week - 92% - 15K units per week.

Education

GED -

Carlisle High School
Carlisle, PA
12.2009

Skills

  • Organizing and managing time effectively
  • Strong knowledge of all positions of a restaurant
  • Handling sensitive issues confidently
  • Effectively able to prioritize according to importance
  • Connecting with employees, both in one on one and in team settings
  • Solving problems through critical thinking
  • Developing creative ways to learn
  • Conflict prevention and resolution
  • Exceptional understanding of labor allocation and management
  • Complaint Handling
  • Data Entry
  • Staff education and training
  • Complaint resolution
  • Quality Assurance Controls
  • Cash Handling
  • Teamwork and Collaboration
  • Customer Service
  • Sales and Upselling

Accomplishments

  • Servsafe Food Safety Management Certification
  • Foundations of Shift Management Certification
  • PA Life Insurance License
  • PA life insurance Certification

References

References available upon request

Timeline

Route Delivery Driver

AVI Foodsystems
11.2023 - 01.2024

CSA Supervisor

AVI Foodsystems
01.2023 - Current

RMA Personelle

DB Schenker Logistics
06.2020 - 04.2022

Assistant Manager

Burger King/Royal food group
01.2015 - 01.2023

GED -

Carlisle High School

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Cassandra Becraft