Cassandra Bell
Washington,DC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Production Coordinator
Gutterman Services
Sterling, VA
10.2016 - Current
- Mapping and planning schedules for multiple crews / trades
- Upselling additional work while crews on site
- Assist technicians with questions while on job sites (directions, scope of work, specific customer requests)
- Contacted suppliers to verify shipment details.
- Analyzed data from various sources such as customer feedback surveys, competitive research, to identify areas for improvement in the manufacturing process.
- Suggested efficient manufacturing methods to improve production.
- Prepared and maintained accurate records of production processes, materials used, and finished products.
- Entered information into system to update status reports.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Coordinated and scheduled daily production activities to ensure efficient operations.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Managed day-to-day tasks assigned by Production Manager and Director ensuring deadlines are met consistently.
- Distributed work orders to departments.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Used daily system logs to document production information, discussing issues with management.
- Communicated with vendors to order supplies needed for production operations.
- Answered 50-100 calls per shift to assist with customer questions and concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Real Estate Agent
S&S Realty
Chantilly, VA
04.2016 - 10.2016
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Provided guidance to clients throughout the entire buying or selling process.
- Planned and coordinated open house events to move properties.
- Researched current listings available in the area using multiple online resources.
- Showed residential properties and explained features, value and benefits of available homes.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Responded promptly to client inquiries via phone or email.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Coordinated appointments to show homes to prospective buyers.
Teacher's Assistant
Chesterbrook Academy
Ashburn, VA
01.2014 - 02.2015
- Worked in multiple different age level classrooms as needed
- Preparing Snacks
- Planning classroom activities (art work, games, etc.)
- Helped put children down for naps
- Feeding/Changing infants at scheduled times
- Helped to run morning meetings
Sales Associate
AT&T Wireless
Centreville, VA
06.2012 - 03.2013
- Bagged or packaged purchases and wrapped gifts
- Processed transactions using a point-of-sale system.
- Answered incoming telephone calls to provide store, products and services information.
- Described merchandise and explained use, operation and care.
- Greeted customers and provided exceptional customer service.
- Greeted customers to determine wants or needs.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Collected payments and provided accurate change.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Ticketed, arranged and displayed merchandise to promote sales.
- Computed purchases and received and processed cash or credit payment.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Massaponax High School
Fredericksburg, VA06-2007
Some College (No Degree) - Deaf Studies
Northern Virginia Community College
Annandale, VASkills
- Resource Allocation
- Task Delegation
- Workflow Coordination
- Document Management
- Materials Management
- Scheduling Expertise
- Production Reporting
- Client Relations
- Coordinating Production Schedules
- Technical Knowledge
Languages
Spanish
Limited
American Sign Language (ASL)
Native/ Bilingual
Accomplishments
- PWNA Certifications
References
References available upon request.
Timeline
Production Coordinator
Gutterman Services
10.2016 - Current
Real Estate Agent
S&S Realty
04.2016 - 10.2016
Teacher's Assistant
Chesterbrook Academy
01.2014 - 02.2015
Sales Associate
AT&T Wireless
06.2012 - 03.2013
High School Diploma -
Massaponax High School
Some College (No Degree) - Deaf Studies
Northern Virginia Community College
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