Cassandra Benavides
San Antonio,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent/Business Owner
Instantly Insured
03.2020 - 05.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Customer Service Representative/Sales Agent
Allstate Insurance Co
11.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Hyatt Regency Hill Country Resort And Spa
10.2018 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cleaning Team Leader
Home Health Care Agency
02.2018 - 08.2018
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Planned and executed periodic training sessions aimed at keeping team updated about latest best practices while also refreshing their knowledge on existing techniques.
Education
Property And Casualty License
Exam FX
San Antonio, TX12-2017
Registered Dental Assistant
Concorde Career College
San Antonio, TX09-2014
GED -
John Paul Stevens HS
San Antonio, TX06-2010
Skills
- Customer support
- Licensed insurance agent
- Data entry
- Relationship building
Certification
- Insurance P & C License - 7years
Timeline
Insurance Agent/Business Owner
Instantly Insured
03.2020 - 05.2024
Customer Service Representative/Sales Agent
Allstate Insurance Co
11.2019 - 03.2020
Front Desk Receptionist
Hyatt Regency Hill Country Resort And Spa
10.2018 - 11.2019
Cleaning Team Leader
Home Health Care Agency
02.2018 - 08.2018
Property And Casualty License
Exam FX
Registered Dental Assistant
Concorde Career College
GED -
John Paul Stevens HS
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