Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASSANDRA BERTORELLO

Montrose

Summary

Dynamic professional with a proven track record at Maya Haynes, adept in administrative support and customer service. Excelled in employee supervision and efficient organization, enhancing office operations and customer satisfaction. Rapidly promoted at Hobby Lobby, showcasing strong multitasking and leadership skills. Achieved significant improvements in operational efficiency and customer engagement.

Overview

6
6
years of professional experience

Work History

Office Assistant

Maya Haynes
01.2021 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Wait Staff Member

Dave and Buster
11.2023 - 10.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Farm Ranch Hand

South River Ranch
03.2023 - 10.2023
  • Administered feed supplements to cows and other livestock.
  • Operated heavy machinery safely while following all applicable guidelines for proper use and maintenance.
  • Assisted in the safe transportation of livestock from one location to another, minimizing stress on the animals.
  • Collaborated with team members to complete large-scale projects such as fence construction or barn renovations for improved functionality.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.

Front End Manager

Hobby Lobby
01.2022 - 07.2022
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.

Front End Associate

Camelot Gardens
03.2019 - 12.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Increased sales of promotional items, engaging customers with product benefits and special offers.
  • Supported marketing initiatives, distributing flyers and informing customers about upcoming sales events.

Education

High School Diploma -

Penn Foster Online High School
03-2016

Skills

  • Customer service
  • Strong multitasking
  • Employee supervision
  • Efficient organization
  • Time management
  • Professional appearance
  • File organization
  • Organizing and categorizing
  • Handling complaints
  • Verbal communication
  • Memory retention
  • Administrative support

Timeline

Wait Staff Member

Dave and Buster
11.2023 - 10.2024

Farm Ranch Hand

South River Ranch
03.2023 - 10.2023

Front End Manager

Hobby Lobby
01.2022 - 07.2022

Office Assistant

Maya Haynes
01.2021 - Current

Front End Associate

Camelot Gardens
03.2019 - 12.2021

High School Diploma -

Penn Foster Online High School

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CASSANDRA BERTORELLO