Cassandra Bethea
Hinesville,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Office Manager
Jeff Likes Clean Windows & Gutters
2022.03 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained high level of customer service through friendly and polite demeanor.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Customer Service Representative
G & S Property Management
2020.09 - 2021.04
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Completed weekly and daily invoicing and billing for customer service team.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Caregiver, Life Center Inc
2019.03 - 2019.08
- Authorized to work in the US for any employer, I worked with a disabled client where I was responsible for assisting her with daily tasks such as eating, bathing, toileting, and companionship
- I accompanied her on outings and assisted her with managing her finances
- I helped my client with any task they needed done around their home.
Caregiver Quality Private, Care
2017.09 - 2018.03
- I worked the 3rd shift
- I assisted coworkers with lifting and transporting residents as needed
- I helped residents with eating, bathing and using the restroom
- I took swift action when there were emergencies and help to calm residents while waiting for EMS.
Customer Service Representative
Family Video
2016.10 - 2017.03
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing the store
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientèle
- Answered product questions with up-to-date knowledge of sales and store promotions
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Processed cash and credit payments rapidly and accurately.
Cashier
McDonald's
2015.09 - 2016.01
- Operated a cash register for cash, check and credit card transactions with accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
High School Diploma -
Tower High School
Warren, MI2016
Skills
- HIPAA
- CERTIFICATIONS AND LICENSES
- Driver's license
- Customer Relations
- CRM Software
- Written Communication
- Database Administration
- Client Correspondence
- Billing and Invoicing
- Administrative Oversight
- Administering Payroll
- Excellent Multitasking Abilities
- Organizational Skills
Timeline
Office Manager
Jeff Likes Clean Windows & Gutters
2022.03 - Current
Customer Service Representative
G & S Property Management
2020.09 - 2021.04
Caregiver, Life Center Inc
2019.03 - 2019.08
Caregiver Quality Private, Care
2017.09 - 2018.03
Customer Service Representative
Family Video
2016.10 - 2017.03
Cashier
McDonald's
2015.09 - 2016.01
High School Diploma -
Tower High School
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