Cassandra Bock
Winter Haven,FL
Summary
Results-driven sales associate with a strong background in customer engagement and inventory management. Skilled in upselling and cross-selling, contributing to enhanced customer satisfaction and loyalty. Committed to delivering tailored product recommendations to meet client needs.
Overview
44
44
years of professional experience
Work History
Product processor
TJX Companies
Lakeland, FL
03.2022 - 09.2025
- Processed incoming merchandise efficiently for retail distribution.
Retail Sales Associate
Munchies Natural Pet
Oldsmar, Florida
02.2017 - 08.2019
- Assisted customers in selecting natural pet products tailored to their needs.
- Maintained inventory levels through regular stock checks and organization.
- Processed sales transactions efficiently using POS systems and cash handling procedures.
Inventory Specialist
Royal Pets Market
Oldsmar, Florida
10.2015 - 12.2016
- Managed inventory levels to ensure optimal product availability for customers.
- Conducted regular stock checks, maintaining accurate records and preventing discrepancies.
- Trained new staff on inventory procedures to enhance operational efficiency.
- Utilized inventory management software for tracking incoming and outgoing products.
- Collaborated with team members to optimize inventory management processes.
- Communicated with suppliers for timely restocking of popular items.
- Participated in physical inventory counts to ensure information accuracy.
- Assisted in organizing merchandise displays to improve store presentation.
Territory Manager
Phillips Pet Supplies
Lakeland, Florida
01.2012 - 10.2015
- Developed and maintained customer relationships to drive sales growth.
- Conducted market analysis to identify new sales opportunities.
- Presented product demonstrations to potential clients and stakeholders.
- Attended trade shows to promote products and network with industry professionals.
- Trained new team members on sales techniques and company policies.
- Developed and implemented sales strategies to increase territory revenue.
- Developed relationships with key decision makers at target accounts.
- Identified potential customers, evaluated their needs and created customized solutions.
- Delivered presentations at client meetings, showcasing company offerings in a professional manner.
- Generated detailed reports on sales performance against targets set by management.
Territory Business Manager
Precision Pet Products
Costa Mesa, California
02.2005 - 12.2011
- Developed key account strategies to enhance client relationships and drive sales growth.
- Conducted regular meetings with clients to ensure satisfaction and address concerns.
- Fostered strong partnerships with clients through effective communication and problem-solving skills.
- Identified new business opportunities through market research, competitive analysis, and industry trends.
- Analyzed and reported on sales performance of key accounts in comparison to overall company goals.
- Created tailored marketing plans for each key account to maximize brand awareness and loyalty.
Territory Sales Representative
Phillips Pet Supplies
Lakeland, Florida
07.1996 - 02.2005
- Developed and maintained customer relationships to drive sales growth.
- Managed territory accounts and ensured service quality standards were met.
- Attended trade shows to promote products and network with industry professionals.
- Trained new team members on sales techniques and company policies.
- Developed and implemented sales strategies to increase territory revenue.
- Developed relationships with key decision makers at target accounts.
- Promoted brand awareness through effective communication of product features and benefits.
Sales Associate/Manager
Petland
Tampa, Florida
05.1981 - 06.1992
- Trained staff on effective sales techniques and customer service best practices.
- Managed inventory levels to ensure product availability and minimize shortages.
- Managed daily operations and ensured smooth store functionality.
- Trained staff on customer service and sales techniques.
- Oversaw inventory management and stock replenishment processes.
- Fostered a positive team environment through effective communication and support.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
Bachelor of Science - Nursing Program
Hillsborough Community College
Tampa, FL09-1990
Skills
- Consultative sales
- Sales expertise
- Product knowledge
- Problem solving
- Customer engagement
- Product recommendations
- Upselling and cross selling
- Listening skills
- Positive and professional
- Flexible schedule
Timeline
Product processor
TJX Companies
03.2022 - 09.2025
Retail Sales Associate
Munchies Natural Pet
02.2017 - 08.2019
Inventory Specialist
Royal Pets Market
10.2015 - 12.2016
Territory Manager
Phillips Pet Supplies
01.2012 - 10.2015
Territory Business Manager
Precision Pet Products
02.2005 - 12.2011
Territory Sales Representative
Phillips Pet Supplies
07.1996 - 02.2005
Sales Associate/Manager
Petland
05.1981 - 06.1992
Bachelor of Science - Nursing Program
Hillsborough Community College