Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cassandra Boeckman

Greenfield,IA

Summary

Proven track record in elevating sales and enhancing customer satisfaction at Greenfield Auto Sales, leveraging expert lead generation and customer relationship management. Skillfully negotiated contracts and developed sales strategies, achieving significant revenue growth. Exhibits exceptional communication and problem-solving abilities, ensuring client needs are met with professionalism.

Overview

8
8
years of professional experience

Work History

Car Sales Agent/Car Detailer

Greenfield Auto Sales
Greenfield, IA
10.2016 - Current
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Provided product demonstrations to potential buyers both in person or via video conferencing tools.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Developed key customer relationships to increase sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Negotiated contracts with customers to secure sales deals.
  • Resolved customer complaints promptly and effectively.
  • Operated register, handled cash and processed credit card transactions.
  • Inspected vehicles thoroughly before and after detailing to ensure quality of work.
  • Removed tar spots from car exteriors using special solvents and cleaners.
  • Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
  • Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
  • Assessed customer requests and provided recommendations on services that would best meet their needs.
  • Customized detailing services based on vehicle condition and customer requests.
  • Cleaned undercarriage components using pressure washers and degreasers.
  • Connected hoses or lines to pumps or other equipment.
  • Drove vehicles to or from workshops or customer workplaces or homes.
  • Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
  • Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
  • Cleaned and polished vehicle windows.
  • Applied protective treatments such as sealants and rust inhibitors to extend the life of vehicle paint finishes.
  • Provided excellent customer service at all times by responding promptly to inquiries.
  • Vacuumed car interiors to remove dirt and debris.
  • Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
  • Removed stickers and decals from vehicle exteriors without damaging paint.
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
  • Maintained a clean and organized work environment to ensure efficient operations.
  • Maintained inventories of cleaning supplies.

Education

High School Diploma -

Ankeny High School
Ankeny, IA
05-2007

Skills

  • Sales strategies
  • Customer engagement
  • Lead generation
  • Contract negotiation
  • Market research
  • Customer relationship management
  • Time management
  • Effective communication
  • Problem solving
  • Customer assistance
  • Strategy development

References

References available upon request.

Timeline

Car Sales Agent/Car Detailer

Greenfield Auto Sales
10.2016 - Current

High School Diploma -

Ankeny High School

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Cassandra Boeckman