Cassandra Bosworth
Paradise Valley,Arizona
Summary
Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving a great, lasting impression. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
CNS Center of Arizona and Medical Aesthetics
09.2022 - Current
- Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Managed sensitive patient information with strict adherence to HIPAA guidelines.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies.
Barista
Starbucks
08.2022 - 04.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
Sandwich Artist, Promoted to Assistant Manager
Subway N Scottsdale Rd
08.2020 - 08.2021
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Ensured food safety, sanitation, and product preparation
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Received employee of the month 8/12 months while employed.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Architecture, Minor in Digital Media And Sustain. -
Arizona State University
The Design School2026
Graduate -
Chaparral High School
06.2021
Skills
- Customer Service Experience
- Fluent Bilingualism (English and Spanish)
- Appointment Scheduling
- Guest Relations
- Training and mentoring
- Creativity and Innovation
- Attention to Detail
- Teamwork and Collaboration
- Patient Care Coordination
- HIPAA Compliance
- Telephone Etiquette
- Critical Thinking Skills
- Organizational Skills
- Cash Handling
References
- Bryanna Willis, (408)603-0975, Office Manager at CNS Center of Arizona.
- Dr. Ramiro Guillen, (305)205-4012, Director and Owner at CNS Center of Arizona.
- Kristina, (712)301-1103, Manager at Subway.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
CNS Center of Arizona and Medical Aesthetics
09.2022 - Current
Barista
Starbucks
08.2022 - 04.2024
Sandwich Artist, Promoted to Assistant Manager
Subway N Scottsdale Rd
08.2020 - 08.2021
Architecture, Minor in Digital Media And Sustain. -
Arizona State University
Graduate -
Chaparral High School
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