Cassandra Braggs
Cedar Hill
Summary
My goal for 2015 is to find an opportunity that will allow for personal and professional growth, where I can use my experience, and customer service skills. I work extremely well with a task in hand and with little to no supervision. My diverse background will allow me to adapt and thrive with almost any company. I am highly motivated, a clear communicator, have strong analytical skills, and I'm an extremely organized individual. My ethics are based on "treat others as you want to be treated."
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Claims Resolution Manager
Gallagher Bassett Services
09.2021 - 02.2025
- Personal, Commercial, General Liability Assignments
- Improved customer satisfaction by efficiently addressing and resolving complex issues in a timely manner.
- Negotiated dispute settlements with clients, securing favorable outcomes while preserving business relationships.
- Evaluated existing policies and procedures, recommending changes that led to improved business efficiency and client satisfaction levels.
- Provided exceptional customer service by empathizing with clients'' concerns and offering tailored solutions to meet their needs.
- Reduced case backlog through prioritization and effective time management strategies.
- I successfully negotiated the settlement and disposition of serious claims, including the ability to interpret related documentation.
- Focused heavily on litigated commercial general liability, commercial auto, commercial bodily injury, and property damage.
- Investigated, evaluated, and settled claims.
- Contacted and interviewed claimants, doctors, medical specialists, and employers to get additional information.
- Conferred with legal counsel on claims requiring litigation. (70%)
- An inventory of claims requiring detailed analysis.
- Conducted detailed bill reviews to implement sound litigation, management, and expense control.
Senior Claims Adjuster
National General Holdings Corp.
09.2020 - 09.2021
- Analyzed complex claims to determine validity and assess liability.
- Negotiated settlement agreements with claimants and service providers.
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Identified suspicious losses and contacted manager for investigative assistance.
Aviation Claims Analyst/Risk Management Analyst
AMERICAN AIRLINES
09.2016 - 07.2020
- Analyzed claim submissions for accuracy and compliance with company policies.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Implemented process improvements to streamline claims handling procedures.
- Resolved complex, severe exposure claims using high-service-oriented file handling.
- Focused on heavily litigated commercial general liability, commercial auto, commercial bodily injury, and property damage.
- Paid and processed claims within the designated authority level.
- Investigated, evaluated, and settled claims.
- Contacted and interviewed claimants, doctors, medical specialists, and employees to obtain additional information.
- Conferred with legal counsel on claims requiring litigation. (50% of claims were litigation.)
- Maintained claim files, such as records of settled claims, and an inventory of claims requiring detailed analysis.
- Conducted detailed bill reviews to implement sound litigation management and expense control.
- Very knowledgeable about Montreal Convention Law.
Claims Representative
Dallas, TX Kemper Corporation
05.2015 - 09.2016
- Reviewed and processed insurance claims to ensure compliance with company policies and regulations.
- Investigated claim discrepancies, gathering evidence and collaborating with stakeholders for resolution.
- Evaluated complex claims to determine liability, assessing coverage based on policy terms.
- Communicate with insureds, claimants, witnesses, attorneys, and other carriers via telephone and written correspondence.
- Take recorded statements.
- Make coverage and negligence decisions based on the conclusions of the investigation.
- Issue payments.
Claims Examiner
Sedgwick CMS
11.2006 - 01.2007
- Resolved complex, severe exposure claims, using high service oriented file handling. (253 open files)
- Focused on heavy litigated commercial general liability, commercial auto, commercial bodily injury and property damage, garage liability and garage keepers claims.
- Paid and processed claims within designated authority level.
- Investigated, evaluated and settled claims.
- Contacted and interviewed claimants, doctors, medical specialists, and employers to get additional information.
- Conferred with legal counsel on claims requiring litigation. (30%)
- Maintained claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
- Conducted detailed bill reviews to implement sound litigation management and expense control.
Claims Examiner Contract Assignment
Liberty Mutual
08.2005 - 09.2006
- Responsible for processing catastrophe claims during the Katrina Flood disaster. Assigned independent adjusters to assess damage of homes, vehicles, etc.
- Investigated, evaluated and settled claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases.
- Contacted and interviewed insured.
- Read estimates
- Issued payments
Bodily Injury Claims Examiner
Zurich North America
11.2001 - 08.2005
- Resolved commercial general liability, commercial auto and bodily injury claims.
- Investigated, evaluated and settled claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases.
- Maintained claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
- Conducted detailed bill reviews to implement sound litigation management and expense control.
- Handled PIP auto claims
Education
Bachelor of Arts - Criminal Justice
University of Houston
Houston, TexasSkills
- Assertiveness
- Influencing skills
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
Certification
Property Casualty Licenses: TX, LA, NM, OK, CA, NY, AZ
Timeline
Senior Claims Resolution Manager
Gallagher Bassett Services
09.2021 - 02.2025
Senior Claims Adjuster
National General Holdings Corp.
09.2020 - 09.2021
Aviation Claims Analyst/Risk Management Analyst
AMERICAN AIRLINES
09.2016 - 07.2020
Claims Representative
Dallas, TX Kemper Corporation
05.2015 - 09.2016
Claims Examiner
Sedgwick CMS
11.2006 - 01.2007
Claims Examiner Contract Assignment
Liberty Mutual
08.2005 - 09.2006
Bodily Injury Claims Examiner
Zurich North America
11.2001 - 08.2005
Bachelor of Arts - Criminal Justice
University of Houston