Cassandra Broadhurst
Rochester,NY
Summary
Adept at analytical reasoning and fostering relationships, I significantly enhanced client satisfaction and project success at Monroe County Department of Human Services. Leveraging skills in data interpretation and empathy, I improved communication processes and contributed to impactful legal and evaluation frameworks, showcasing a fast-learning ability and professional discretion.
Overview
7
7
years of professional experience
Work History
Childcare Evaluator
Monroe County DHS
06.2024 - Current
Legal Assistant
Monroe County Department of Human Services
01.2019 - 06.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Energy Evaluator
Monroe County Department of Human Services
01.2019 - 01.2020
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
Education
Associate of Arts - Paralegal Studies
Rochester Business Institute
Rochester, NY06-2000
Skills
- Analytical reasoning
- Fast learner
- Data interpretation
- Scheduling/Planning
- Empathy and sensitivity
- Building student relationships
Timeline
Childcare Evaluator
Monroe County DHS
06.2024 - Current
Legal Assistant
Monroe County Department of Human Services
01.2019 - 06.2024
Energy Evaluator
Monroe County Department of Human Services
01.2019 - 01.2020
Associate of Arts - Paralegal Studies
Rochester Business Institute