Cassandra Brooks
Las Vegas,NV
Summary
Adept at enhancing customer engagement and streamlining document management, I significantly increased satisfaction at Bob’s Discount Furniture. With expertise in Microsoft Office and exceptional communication skills, I excel in fostering client relationships and improving operational efficiency. My background includes leadership roles and a commitment to maintaining high productivity and workplace safety standards.
Overview
9
9
years of professional experience
Work History
Lead/ Bob’s Squad Online Chat Associate
Bob’s Discount Furniture
Henderson, NV
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Improved team collaboration by initiating regular meetings.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Document Management
Terrawest
Las Vegas, NV
07.2022 - 07.2023
- Improved workflow efficiency with thorough document management, including filing, cataloging, and archiving.
- Performed routine data entry or document management.
- Streamlined office processes by reorganizing filing systems and implementing digital document management.
- Streamlined accounts payable processes by implementing efficient document management systems.
- Safeguarded company information by complying with all relevant regulations and policies regarding document management and disposal.
- Streamlined document management with organized electronic filing systems for easy access to historical records.
- Reduced clerical errors with meticulous attention to detail in data entry tasks and document management.
Receptionist
Abby Connect
Las Vegas, NV, USA
11.2020 - 07.2022
- Interacting with your team while handling multiple calls, sending messages to the correct client in a timely manner, and offering excellent customer service to all we interact with
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with training new receptionists.
- Increased customer satisfaction by warmly greeting visitors via phone call or chat and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Captioning Agent
Caption Call
Henderson, NV, USA
10.2018 - 04.2019
- Throughout most of my careers I have gained a focus on listening to people as well as maintaining conversations with them
- This required me to be able to communicate effectively with those of varying backgrounds, without losing my composer, or making mistakes
Personal Assistant
Private Tattoo Shop
Las Vegas, NV, USA
10.2015 - 06.2018
- As the main personal assistant my job included taking personal as well as public calls, texts, and emails
- Managing, setting, and rescheduling appointments as necessary
- Overall store maintenance, inventory, and keeping everything properly sterilized and set in an orderly and timely manner
Education
Online High School -
Las Vegas, NV11.2024
Skills
- EVO
- ADP
- Softphone
- Calendly
- Multi-line phones
- Attention to Details
- MS Office
- Data Entry
- Order Fulfillment
- Management Support
- Record and File Management
- POS Operation
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Team Leadership
References
Available Upon Request
Timeline
Lead/ Bob’s Squad Online Chat Associate
Bob’s Discount Furniture
08.2023 - Current
Document Management
Terrawest
07.2022 - 07.2023
Receptionist
Abby Connect
11.2020 - 07.2022
Captioning Agent
Caption Call
10.2018 - 04.2019
Personal Assistant
Private Tattoo Shop
10.2015 - 06.2018