Cassandra Brooks
Las Vegas,NV
Summary
Adept at enhancing customer engagement and streamlining document management, I significantly increased satisfaction at Bob’s Discount Furniture. With expertise in Microsoft Office and exceptional communication skills, I excel in fostering client relationships and improving operational efficiency. My background includes leadership roles and a commitment to maintaining high productivity and workplace safety standards.
Overview
9
9
years of professional experience
Work History
Lead/ Bob’s Squad Online Chat Associate
Bob’s Discount Furniture
08.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Improved team collaboration by initiating regular meetings.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Document Management
Terrawest
07.2022 - 07.2023
- Improved workflow efficiency with thorough document management, including filing, cataloging, and archiving.
- Performed routine data entry or document management.
- Streamlined office processes by reorganizing filing systems and implementing digital document management.
- Streamlined accounts payable processes by implementing efficient document management systems.
- Safeguarded company information by complying with all relevant regulations and policies regarding document management and disposal.
- Streamlined document management with organized electronic filing systems for easy access to historical records.
- Reduced clerical errors with meticulous attention to detail in data entry tasks and document management.
Receptionist
Abby Connect
11.2020 - 07.2022
- Interacting with your team while handling multiple calls, sending messages to the correct client in a timely manner, and offering excellent customer service to all we interact with
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Assisted with training new receptionists.
- Increased customer satisfaction by warmly greeting visitors via phone call or chat and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Captioning Agent
Caption Call
10.2018 - 04.2019
- Throughout most of my careers I have gained a focus on listening to people as well as maintaining conversations with them
- This required me to be able to communicate effectively with those of varying backgrounds, without losing my composer, or making mistakes
Personal Assistant
Private Tattoo Shop
10.2015 - 06.2018
- As the main personal assistant my job included taking personal as well as public calls, texts, and emails
- Managing, setting, and rescheduling appointments as necessary
- Overall store maintenance, inventory, and keeping everything properly sterilized and set in an orderly and timely manner
Education
Online High School -
Las Vegas, NV11.2024
Skills
- EVO
- ADP
- Softphone
- Calendly
- Multi-line phones
- Attention to Details
- MS Office
- Data Entry
- Order Fulfillment
- Management Support
- Record and File Management
- POS Operation
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Team Leadership
References
Available Upon Request
Timeline
Lead/ Bob’s Squad Online Chat Associate
Bob’s Discount Furniture
08.2023 - Current
Document Management
Terrawest
07.2022 - 07.2023
Receptionist
Abby Connect
11.2020 - 07.2022
Captioning Agent
Caption Call
10.2018 - 04.2019
Personal Assistant
Private Tattoo Shop
10.2015 - 06.2018
Online High School -
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