Cassandra Brothers
Columbia
Summary
Experienced professional specializing in customer service and safety compliance. Demonstrated success in improving station operations and ensuring passenger safety through strong communication and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Station Agent
MTA NYC Transit
Brooklyn
04.1998 - 12.2021
- Resolved passenger inquiries and provided accurate train schedule information promptly.
- Maintained clear communication with control center for safe train operations.
- Conducted thorough inspections of station facilities to ensure safety compliance.
- Processed ticket sales and managed fare collection efficiently during peak hours.
- Responded to emergencies swiftly, ensuring passenger safety through adherence to protocols.
- Trained new agents on operational procedures to boost team performance.
- Resolved passenger-staff conflicts professionally, fostering a positive travel environment.
- Reviewed safety documentation regularly to guarantee compliance with MTA standards.
Lead Station Agent
Mta New York City Transit
Brooklyn
01.2003 - 01.2009
- Addressed customer inquiries and resolved issues promptly, ensuring exceptional service delivery.
- Collaborated with cross-functional teams to enhance station services and improve performance metrics.
- Served as liaison between station staff and upper management to facilitate effective communication.
- Inspected station equipment for maintenance issues and reported irregularities to management.
Education
Some College (No Degree) - Developmental Disabilities
Audrey Cohen
Manhattan, NYSkills
- ticket sales
- emergency response
- safety compliance
- customer service
- operational procedures
- stations management
Accomplishments
Ambassador Program
Timeline
Lead Station Agent
Mta New York City Transit
01.2003 - 01.2009
Station Agent
MTA NYC Transit
04.1998 - 12.2021
Some College (No Degree) - Developmental Disabilities
Audrey Cohen