Cassandra Brown
Dallas,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
Dallas, US
11.2021 - Current
- As an Professional Security Officer, I secure premises and personnel offices by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry access with proper advance notice
- Prevented losses and damages by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Verified guest and vendor identifications at each entry
- Followed company standard duties and procedures
- Promptly responded to all security violations and emergency calls
- Performed hourly patrols
- Issue citations and violations for improper parking
- Maintained daily log of activity within company policies
- Patrolled parking lot
- Ability to immediately understand surroundings
- Wrote logs and incident reports
- Monitored and authorized entrance and departure of visitors
Patient Care Assistant
Girling Health Care Inc
Dallas, US
10.2010 - 08.2021
- Assisted client with mobility care as needed
- Assisted client with personal care and hygiene
- Prepared meals for client as needed
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
- Transported client to and from doctors visits
Security Officer (Full-time)
Securitas Security Services USA, Inc
Dallas, US
03.2017 - 06.2021
- I previously worked as an contractor Unarmed Security Officer with Toyota Headquarters Of Plano
- I secured premises and personnel offices by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry access with proper advance notice
- Prevented losses and damages by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- I previously worked with the Mobile Unit and it also incorporates as the Foot Patrol position
- I also worked for the Dispatcher Team and at that time the company just opened and till this day they're still monitor CCTV, all sites fire panels, we assist with police/EMT for the emergency calls, natural disasters nationwide etc
- I also assisted with the access/badging department issuing temp badges for employees also:
- Verified guest and vendor identifications at each entry
- Followed company standard duties and procedures
- Promptly responded to all security violations and emergency calls
- Performed hourly patrols
- Licensed professional security officer for 4 years
- Maintained daily log of activity within company policies
- Patrolled parking lot
- Ability to immediately understand surroundings
- Wrote logs and incident reports
- Monitored and authorized entrance and departure of visitors
Lead Senior Customer Service Representative
City Of Dallas(Contract)
Dallas, US
11.2013 - 01.2016
- My responsibilities are to assist airport passengers with their needs as far as questions and etc
- I work in the Lost and Found Department for the airport and my responsibilities is to take in lost items from the Texas Security Administrator and also from around the airport
- I do take the responsibility of a lead person by letting my co workers know where I need for them to be placed at a booth to assist and direct the customers throughout the airport
- Serving and enjoying working with different cultures of people
Office Assistant II
Romulus Staffing
Dallas, US
08.2012 - 11.2013
- Prep work- removing staples, clips and binding equipment
- Scanning documents to CD
- Indexing document per division on CD
- Reproduce CD Master and duplicate set with one copy going to City of Dallas Archive and another to Administrative Department
- Schedule Job Pickup with Aviation's designated company
- Label each box for storage
- Record document information on one of three pads (City Hall, Scan, Shredding)
- Organization of records, document
Cashier
CVS Health
Dallas, US
10.2010 - 06.2011
- Responsible for verifying price of the items by using computers and scanner
- Ensures correct amount of cash at the beginning and end of the shift after complete sales process
- Process the exchange or return of the register and provides customer with accurate refund
Shuttle Bus Driver
Baylor University
Dallas, US
07.2001 - 09.2005
- Shuttling patients/employees to and from hospital campuses to employee parking lots, clinics, scheduled appointments for patients/clients
- Also delivering packages to other Baylor campuses
- Giving great customer services to each and every passengers
CNA - Certified Nursing Assistant
Grace Presbyterian Village Retirement Home
Dallas, US
08.1988 - 10.1997
- Turning or moving patients
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
Education
Certificate - Medical Insurance Billing and Coding
Everest College
10.2009
High School - All
Franklin D Roosevelt Senior High School
Dallas, TX06.1988
Skills
- Patrol
- Security
- Customer service
- Organizational skills
- Shuttle driving
- Bus driving
- Microsoft Office
- Dispatching
- Lobby, Front Desk
- Computer Skills
- Hospitality
- Communication skills
- Driving
- Front desk
- CCTV
- Hospital experience
- Janitorial experience
- Surveillance
- Experienced with Tech Solutions
- Security awareness training
- Building patrol
- CCTV monitoring
Certification
- CPR/First Aid Basic First Aid, 04/02/24 to 04/02/25
- AED Certification, 04/01/24 to 04/01/26
- Driver's License, 07/01/23 to 07/01/31
- Class D Security, 02/01/23 to 05/01/25
- Non Commission License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Professional
Allied Universal
11.2021 - Current
Security Officer (Full-time)
Securitas Security Services USA, Inc
03.2017 - 06.2021
Lead Senior Customer Service Representative
City Of Dallas(Contract)
11.2013 - 01.2016
Office Assistant II
Romulus Staffing
08.2012 - 11.2013
Patient Care Assistant
Girling Health Care Inc
10.2010 - 08.2021
Cashier
CVS Health
10.2010 - 06.2011
Shuttle Bus Driver
Baylor University
07.2001 - 09.2005
CNA - Certified Nursing Assistant
Grace Presbyterian Village Retirement Home
08.1988 - 10.1997
Certificate - Medical Insurance Billing and Coding
Everest College
High School - All
Franklin D Roosevelt Senior High School
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