Cassandra Bruhn
Napavine
Summary
Proactive administrative manager known for optimizing workflows and enhancing team collaboration. Expertise in managing daily operations and onboarding staff, committed to delivering exceptional service and maintaining high standards of patient care.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Manager
Cascade Community Health Care
Centralia
06.2026 - Current
- Managed daily administrative operations to support healthcare services.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Assisted in onboarding new staff and training sessions.
- Organized office supplies and equipment to ensure operational readiness.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Receptionist and Peer Support
Cascade Community Health Care
Chehalis
07.2023 - 06.2026
- Welcomed patients and visitors, creating a friendly environment at the health care facility.
- Managed appointment scheduling efficiently using electronic health record systems.
- Answered phone calls, directing inquiries to appropriate staff members promptly.
- Maintained patient confidentiality in accordance with healthcare regulations and policies.
- Trained new reception staff on procedures and customer service best practices.
- Provided assistance to employees regarding general inquiries about company policies and procedures.
- Handled administrative duties such as filing documents, printing reports, scanning files.
Administrative Clerk
Dept of Corrections
Littlerock
02.2023 - 04.2023
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Provided administrative support to the executive team.
- Assisted in maintaining inventory of office supplies and equipment for daily operations.
- Processed incoming mail and packages for timely distribution to staff and inmates.
- Answered phone to take messages or redirect calls to colleagues.
Front Desk Receptionist
Napavine Family Chiropratic
Napavine
04.2018 - 02.2023
- Greeted patients warmly upon arrival at the chiropractic clinic.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed appointment scheduling for efficient patient flow and service.
- Ensured cleanliness and organization of the reception area at all times.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
High School Diploma -
Napavine High School
NapavineSkills
- Administrative operations
- Appointment management
- Workflow optimization
- Issue resolution
- Client relations
- Office support
- Employee reviews
- Teamwork
- Clear communication
Certification
- Counselor Agency Affiliated Registration
- Peer Support Counseling
Timeline
Administrative Manager
Cascade Community Health Care
06.2026 - Current
Lead Receptionist and Peer Support
Cascade Community Health Care
07.2023 - 06.2026
Administrative Clerk
Dept of Corrections
02.2023 - 04.2023
Front Desk Receptionist
Napavine Family Chiropratic
04.2018 - 02.2023
High School Diploma -
Napavine High School